Operations Administrator

Henderson Sport & Social
Position Profile | Operations Administrator

Property Overview

Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become the premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community.

Our facility features basketball, volleyball, pickleball, indoor turf fields, bowling, a dual-level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations.

Managed by KemperSports, Henderson Sport & Social proudly embraces our Core True Service Philosophy:

• Be Genuine, Helpful, and Friendly
• Service is a Team Sport
• To the Guest, Everything Matters
• Customer Happiness is Everything
• My Attitude is My Responsibility

Position Summary

Support the daily administrative and operational functions of Henderson Sport & Social by coordinating accounting processes, payroll support, onboarding, training compliance, scheduling administration, and organizational systems that keep the facility operating efficiently.

Operations Administrators serve as a trusted resource for department leaders while protecting confidential information, maintaining operational compliance, and ensuring the behind-the-scenes processes of the facility run smoothly.

What Success Looks Like

A successful Operations Administrator:

• Maintains accurate financial, payroll, and personnel records with exceptional attention to detail.
• Ensures onboarding, training, certifications, and compliance requirements remain current throughout the facility.
• Supports department leaders with professionalism, organization, urgency, and a solution-oriented mindset.
• Protects confidential employee, financial, and company information with integrity and discretion.
• Identifies operational concerns proactively while promoting accountability, consistency, and compliance.
• Builds trust with team members, guests, vendors, and leadership through exceptional communication and service.
• Leads by example through Henderson Sport & Social's Core True Service Philosophy.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

Business Operations & Administration

• Provide administrative support to the General Manager, Controller, and all department leaders while coordinating daily operational needs across the facility.
• Maintain organized office systems, business records, filing, office supplies, deliveries, and administrative documentation.
• Answer incoming telephone calls, assist guests with reservations, book birthday parties and qualifying group events, and direct inquiries to the appropriate department when necessary.
• Conduct facility tours and confidently communicate Henderson Sport & Social's amenities, memberships, attractions, and services to prospective guests and clients.

Accounting, Payroll & Human Resources Support

• Assist the Controller with invoice reconciliation, vendor communication, financial documentation, and accounting procedures while maintaining established internal controls.
• Verify daily POS batch settlements and support payroll preparation by reviewing punches, missed punches, overtime, scheduling discrepancies, and timekeeping accuracy.
• Coordinate onboarding, employee records, background checks, uniforms, certifications, and HR documentation while maintaining the highest level of confidentiality.
• Provide operational and accounting support during the Controller's absence as directed.

Training, Compliance & Technology

• Maintain employee training records within Jolt, UKG, and other operational systems while tracking required certifications and proactively communicating renewal deadlines.
• Perform daily, weekly, and monthly operational audits to ensure compliance with company policies, safety standards, training requirements, and operational procedures.
• Maintain employee access to operational systems including UKG, Jolt, Sync POS, Laser Tag software, and other approved technology platforms while assisting with user account administration.
• Communicate compliance concerns, audit findings, and operational recommendations to the General Manager, Controller, and department leaders as appropriate.

Teamwork & Guest Service

• Serve as a trusted administrative resource for department leaders by providing timely support, accurate communication, and exceptional organizational skills.
• Support operational projects, scheduling administration, reporting, and special events as business needs require.
• Build positive relationships with team members, vendors, and guests while representing Henderson Sport & Social with professionalism and integrity.
• Complete additional duties as assigned.

Qualifications
Minimum Qualifications

• Must be at least 21 years of age .
• Previous experience in administration, office management, accounting support, human resources, or business operations.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain strict confidentiality while handling employee, financial, and company information.
• Proficiency in Microsoft Office and the ability to learn multiple operational software platforms.
• Ability to work evenings, weekends, holidays, and special events as business needs require.

Preferred Qualifications

Experience in one or more of the following areas is preferred:

• Payroll administration
• Human Resources support
• Accounting or Accounts Payable
• UKG Workforce Management
• Jolt Operations Management
• Point-of-Sale systems
• Hospitality, recreation, or family entertainment operations

Physical Requirements

• Sit, stand, walk, bend, and move throughout the facility for extended periods.
• Frequently lift and carry up to 25 pounds or more with assistance.
• Operate computers, office equipment, and technology systems for extended periods throughout the workday.
• Maintain a professional appearance while interacting with guests, vendors, department leaders, and team members.

Reports To: General Manager

Works Closely With: Controller and all Department Leaders

Classification

• Full-Time
• Non-Exempt

Equal Opportunity Employer

Henderson Sport & Social, managed by KemperSports, is proud to be an Equal Opportunity Employer committed to creating an inclusive workplace where every team member is valued, respected, and empowered to succeed.