Desktop EUC L1
Service Global
Key Responsibilities:
Technical Skills & Experience Required:
Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
- Provide on-site and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environments and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-user data backup and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by CLIENT Tech support will assist in troubleshooting the data center devices
- Replace defective component cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by CLIENT tech support.
- The individual must have good customer-facing skills and be well presented.
- Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Fully vaccinated techs
Technical Skills & Experience Required:
- Must have experience of using a call logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular Androids and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by CLIENT.
- Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
- Excellent communications are mandatory in English and Local language
- Completion of CompTIA certifications-e.g.A+, Network+, etc
- Completion (or near completion) of Microsoft certifications-e.g.MCP, MCITP, MCSE etc
Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Desktop EUC L1 in Pleasant Prairie, WI vacancy
- Senior Desktop Quality Assurance Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you an experienced IT professional ready to set the standard for quality and user experience? Join Uline as a Senior Desktop Quality Assurance Analyst, where...SuggestedWork at office
- Dormont Manufacturing Co. is looking for a Senior Desktop Quality Assurance Analyst to lead QA strategies and mentor the IT team in Pleasant Prairie, WI. This role involves designing, testing, and implementing QA strategies while ensuring smooth operations across our North...SuggestedWork at office
$17.36 - $27.4 per hour
...L2 Desktop Support Technician Astreya is seeking an experienced L2 Desktop Support Technician for a 3–6 month contract engagement to support... ...and macOS environments. Serve as an escalation point from L1 support, triaging and resolving complex end-user issues in a...SuggestedHourly payContract workTemporary workWork at officeAstreya
Pleasant Prairie, WI3 days ago$60k - $75k
...commitment to work-life balance Essential duties and responsibilities Understanding the internal and client software systems (QuickBooks Desktop and QuickBooks Online, Microsoft Office) Understanding of clients’ POS systems and operations Reconciling balance sheet accounts...SuggestedCasual workWork at officeFlexible hours$21.43 per hour
...documentation at the time of delivery and receipt. Inputs receipts into SAP, utilizing both radio frequency (RF) scanning devices and desktop or laptop terminals. Loading and unloading of trucks as assigned. Supports inventory cycle counts, as required by Inventory...SuggestedHourly payPermanent employmentWork at office$20 - $25 per hour
...related issues. Respond to service requests and incidents via phone, email, or in person in a timely manner. Troubleshoot and support desktops, laptops, printers, mobile devices, and peripheral equipment. Install, configure, image, and upgrade hardware and software as...Contract workTemporary workRemote work$17.3 - $34.38 per hour
...communicate (electronically, written and verbal) Flexibility - the ability to troubleshoot and triage challenges Computer proficiency (desktop software, MS office). Time Commitments and Work Authorization Must Pass a “fitness for duty” physical exam This position will be...Full timeH1bFlexible hoursNight shift- The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz facilities may be required. Responsibilities Installation of laptop, desktop...Work at office
$45k - $60k
Responsibilities Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing desktops and laptops, performing software re-imaging, and ensuring...Full timeTemporary workFlexible hours$20 - $25 per hour
Job Overview Contract Desktop Support Technician based in North Chicago, IL. Pay: $20-$25/hr. Key Responsibilities Respond promptly to service requests and incidents via phone, email, or in person. Troubleshoot and resolve issues related to desktops, laptops, printers...Contract workTemporary workWork at officeRemote workFlexible hours- Job Title : Desktop Support Engineer (Band III) Location : North Chicago, IL 60064 Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM...
- A global enterprise technology firm is seeking a Technical and Desktop Support specialist to provide outstanding support for office and field-based employees. The role includes installation and troubleshooting of hardware and software, especially for executives, along with...Work at office
$20 - $25 per hour
TEKsystems is seeking a Contract Desktop Support Technician based in North Chicago, IL. The role involves responding to service requests, troubleshooting issues related to desktops and laptops, and assisting users with IT problems. Ideal candidates will have 1-3 years of...Hourly payContract work$194.5k - $291.8k
...without a valid agreement. Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B, L1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment visa at this time. #J-18808-Ljbffr...Contract workH1bWork at officeFlexible hoursMortenson
Pleasant Prairie, WI4 days ago$45k - $60k
Sentinel Technologies Inc. seeks a Desktop Support Engineer in Waukegan, IL, to provide on-site technical assistance. Candidates should have 1-3 years of experience, A+ certification (preferred), and strong troubleshooting abilities. This full-time position offers an annual...Full time- SISL Global is looking for a Desktop Support Engineer in North Chicago, IL. The role involves providing on-site support for diagnosing and repairing hardware/software issues, coordinating with OEM vendors for hardware needs, and assisting end users with IT-related problems...
- ...hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripheral hardware problems as well as desktop applications. Basic knowledge of enterprise...Long term contractFlexible hours
$20 - $25 per hour
TEKsystems is hiring for an on-site technical support position in North Chicago, IL. The role involves resolving hardware, software, and network issues for end users, ensuring a timely response to service requests while collaborating with IT teams. A pay range of $20.00...Hourly pay$50k - $55k
Tata Consultancy Services is seeking a Desktop Support Engineer in Kenosha, WI. The role involves providing Tier 2 support for various workstation-related issues, managing access, and troubleshooting hardware and software. Ideal candidates will have strong customer service...Night shift$50k - $55k
Desktop Support Engineer job at Tata Consultancy Services. Kenosha, WI. Technical/Functional Skills - MUST HAVE SKILLS Experience in Workstation and Hardware Tier 2 support (PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network...Night shiftAfternoon shift- ...effectively in a complex, manufacturing environment and be the subject matter expert. • Strong experience supporting IT Infrastructure, desktop, and site-based IT applications/services. • Knowledge & support for network operations. • Working knowledge of emerging...Contract workFor contractorsLocal area
Insight Global
Pleasant Prairie, WI2 days ago - ...Role Overview: The Desktop Support Executive will provide essential Tier 1 and Tier 2 technical support for various IT applications and hardware, ensuring smooth operations and high user satisfaction. This role requires strong troubleshooting abilities, customer service...Night shiftAfternoon shift
Prophecy Technologies
Kenosha, WI9 hours ago - ...IT Desktop Support Technician Job Type & Location: Onsite || 3 Openings in Illinois (Client Park, Des Plains, Waukegan) || Long-term contract Job Requirements: Technical ~ Minimum 3 years of strong experience providing IT infrastructure field support which...Long term contractFlexible hours
Sky Systems
Waukegan, IL4 days ago - ...Experience on TC Unified on TC 13.1.1 and Active work space 5.1.2 and later versions 3 years of experience in end user support and working on L1/L2 support tickets Experience with windows batch, HTML, XML Programming experience: C/C++ ITK customization (workflow handlers, etc...
- ...within 3 years of employment date). Bilingual English/Spanish fluency required to serve the children and families. Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and...Contract workSummer workFlexible hoursNight shiftWeekend work
$69k
...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license required or willingness to obtain one Basic computer skills Must reside...Remote jobWork from homeFlexible hoursHMG Careers
Kenosha, WI5 days ago- ...experience and knowledge of the financial planning process Solid understanding of automated accounting/financial systems such as TM1, desktop productivity and mainframe accounting applications Additional Information The compensation range described below is the range of...Temporary work
- ...help desk tickets in a timely manner Provide support to end users on hardware, software, and network-related issues Troubleshoot desktop, laptop, printer, and peripheral issues Set up and configure desktops, laptops, user accounts, and assign appropriate security levels...Contract work
- ...drivers' license with prior driving experience required Tools and Technology Vehicle navigation system. required Personal Computer (desktop, laptop, tablet). required General office equipment (computer, printer, fax, copy machine). required Microsoft Suite (Word, Excel...Work at officeLocal areaWeekend workAfternoon shift
- ...network. What do you need to succeed: Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with...Full time
NPO USA
Sturtevant, WI9 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop EUC L1. Be the first to apply!
