Lead Service Rep - ENT - Maywood

Employment Type: Full time Shift: Day Shift Description: The Lead Ambulatory Service Representative plays a critical role in promoting increased utilization of Loyola Medicine services by delivering exceptional customer service that reflects the mission, vision, and values of Loyola Medicine. This role ensures effective clerical and administrative operations within the ambulatory service area while maintaining the highest customer service standards to consistently exceed patient and customer expectations. Ensures efficient day‑to‑day clinic operations, including the following responsibilities: Precepts, coaches, and mentors new employees to support onboarding and performance readiness. Processes files and documentation related to patient care and appointments, including faxes and medical records from outside institutions. Maintains required logs, departmental statistics, and schedules accurately and timely. Proactively identifies, addresses, and resolves operational or patient‑related issues using appropriate resources. Complies with and supports physician‑established clinic protocols. Coordinates physician surgery schedules as required by the assigned Provide outstanding customer service to patients, families, physicians, and staff in alignment with Loyola Medicine’s mission and values Serve as a first point of contact, ensuring patients feel welcomed, respected, and supported Perform clerical and administrative duties to support efficient daily operations of the ambulatory service area Accurately schedule appointments, verify patient information, and manage registration processes as assigned Communicate professionally and effectively with internal departments to support coordinated patient care Maintain confidentiality and comply with all organizational policies, procedures, and regulatory requirements Demonstrate flexibility and teamwork to meet the needs of patients and the service area Consistently uphold high standards of professionalism and customer-focused service excellence Minimum Education: Required: Associates Degree OR equivalent training acquired via work experience or education Minimum Experience: Required: At least One (1) year of related experience Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position. COMPENSATION Pay Range: $16.70 - $25.53 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit You can also follow Trinity Health on LinkedIn.