Assistant General Manager

Job Description

Job Description

About Company:

“THE GUEST EXPERIENCE IS OUR FOCUS”

At our Starbucks and We Proudly Serve Apple A Day Café and York Street Market locations in NJ and PA, this is not just a slogan but a Passion.

As a purveyor of fine coffee and wholesome food we strive to make our Guests feel like family. With our newest location at the Jefferson University Hospital in Philadelphia, PA, and our cafes throughout NJ; in the Morristown Medical Center, Robert Wood Johnson Hospital, and Cooper University Hospital; we provide the best products and service available.

Serving Breakfast, Sandwiches, Wraps, Soup, Salads, Acai Bowls, Pastries and Starbucks Coffee, you can be assured of a most pleasant dining experience. Expanding to other venues in the future is our goal with Starbucks, Apple A Day Café, and York Street Market.

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of our stores. This position is responsible for overseeing daily activities across multiple departments, ensuring high standards of guest service, operational efficiency, and financial performance. The Assistant General Manager will actively participate in managerial activities, contributing to the establishment of operational procedures, and team training. A key focus of this role is to identify and solve operational challenges proactively, optimizing yield management and controlling food and labor costs. Ultimately, the Assistant General Manager ensures that safety procedures are rigorously followed, creating a secure and welcoming environment for both guests and staff.

Minimum Qualifications:

• Proven experience with yield management and controlling food and labor costs.
• Strong knowledge of safety procedures and compliance standards within the hospitality industry.
• Demonstrated ability to identify operational problems and implement effective solutions.

Preferred Qualifications:

• Certification in hospitality management or related professional credentials.
• Experience working in a multi-property environment.
• Advanced skills in financial analysis and budgeting software.
• Experience being responsible for a staff of 10 or more.
• Previous QSR or coffee experience.

Responsibilities:

• Assist in managing daily operations to maintain high standards of service and Guest satisfaction.
• Support the General Manager in financial management, including budgeting, forecasting, and controlling food and labor costs.
• Lead and coordinate staffing activities including staff recruitment, training, and operational setup.
• Implement and monitor safety procedures to ensure compliance with health and safety regulations.
• Analyze operational data to identify problems and develop effective solutions to improve efficiency and profitability.
• Oversee yield management strategies to maximize revenue through effective room pricing and inventory control.
• Collaborate with department heads to ensure smooth communication and teamwork across all job functions.
• Manage repetitive operational tasks while maintaining attention to detail and consistency in service delivery.