Director, Revenue Cycle Management

Job Description

Job Description

Of the 10 million Americans struggling with opioid misuse, only 1 in 10 receive treatment. This is an accessibility crisis, and we are on a mission to solve it by bringing life-saving care to the 89% currently left behind. Through a single app, Bicycle Health combines Medication for Opioid Use Disorder (MOUD) with behavioral healthcare, drug screening, therapy, and peer support.

As our Director of Revenue Cycle Management , you'll sit at the center of Bicycle Health's rapid expansion—partnering directly with our CFO and cross-functional leaders to revolutionize our billing and collections engine from the ground up. 

Target Pay Range: $150,000-$175,000 + Equity - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Benefits: 

• Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Employee Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

What you'll do:

• Operate and manage the Athena EHR billing system.
• Manage the offshore Revenue Cycle Management (RCM) vendor to ensure timely billing, collections, and the completion of the month-end close.
  • Identify and mitigate potential risk and compliance issues
  • Educate teams on emerging billing guidelines, telehealth regulations, and behavioral health practices.
• Partner closely with Compliance to ensure full adherence to state and federal regulatory requirements.
• Direct daily operations for the billing, financial coordination, and financial counseling teams, driving productivity and high team satisfaction.
• Train and mentor team members on RCM best practices and industry benchmarks to improve key metrics and foster accountability.
• Own end-to-end revenue cycle transformation projects , including code optimization and expanding coverage under Value-Based Care (VBC) and Fee-for-Service (FFS) contracts.
• Collaborate with Accounting to ensure accurate revenue recognition in accordance with GAAP.
• Partner with Product, Engineering, and Operations to automate claims billing processes and rapidly resolve system billing issues.
• Define and report on core revenue cycle KPIs to leadership.
• Coordinate cross-functionally (Marketing, Payor Relations, Clinical Ops, CSS) to plan and execute new payor launches.
• Lead end-to-end project management for new payment structures as Bicycle Health expands program offerings.
• Evaluate and implement new RCM software and technology systems.

What we are looking for:

• At least 10 years of experience in healthcare revenue cycle management.
• At least 5 years of supervisory experience.
• Certified billing or coding certification required.
• Experience with Athena EHR billing system preferred
• Expertise in telemedicine billing and coding for SUD/OUD/G Codes.
• Working knowledge of industry best practices in Revenue Cycle processes: billing, charge capture, contractual adjustments, third-party reimbursements, and collections and cash management.
• Fundamental knowledge of revenue integrity (i.e. CPT and ICD-10 coding) and documentation requirements for billing and compliance.
• Advanced Excel/Google Sheets skills.
• Persistence when working/communicating with payers.
• Experience working cross-functionally with different teams.
• Experience project managing internal projects.
• Comfortable working with the ambiguity of a fast-paced startup.
• Exceptional written and verbal communication skills.
• Attention to detail, exceptional organizational and problem-solving skills.
• Degree in health administration or related degree preferred.
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr Director 

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We believe addiction treatment should be available to everyone who needs it. And with our technology-driven approach, we work to reach as many people as possible. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Our Commitment to Candidates

• Real Human Communication: No "black holes" - we promise a response to every single applicant. Our goal is to keep you in the loop with clear updates. While application review times may vary, we commit to giving you updates within 3 business days after every completed interview.
• A Fair Start: We believe everyone deserves a real look. We never use AI to auto-reject candidates. 
• Thorough but Respectful: We have a high bar for our team, so our process is rigorous. However, we promise not to make you jump through unnecessary "hoops." We aim for a process that is deep enough to get to know you, but lean enough to respect your schedule.
• Specific Feedback: We want every conversation with us to be worth your while. If you spend time interviewing with our team, we're happy to share personalized feedback to help you in your career journey—if that's something you'd find helpful!

Curious about how the Talent Team uses AI? Learn more.

Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. Bicycle Health does not offer visa sponsorship now or in the future for this role.

Notice to Recruitment & Staffing Agencies : Bicycle Health is not utilizing outside recruitment, staffing agencies, or search firms at this time. We do not accept unsolicited resumes, and any unsolicited submissions will be considered the property of Bicycle Health with no agency fees owed. We respectfully request that agencies do not email or contact our employees regarding open roles. Thank you!

Recruitment Scam Notice
We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

• All official communication from our recruiting team will come from an @bicyclehealth.com email address.
• We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.
• We will never request your Social Security number or banking information before an offer of employment is made.
• We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to View email address on us.fitly.work .

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.