Principal Supply Chain Manager, NA Direct Fulfillment (Fulfillment & Operations)

Principal Supply Chain Manager, NA Direct Fulfillment

Job ID: 10472889 | Amazon.com Services LLC

We are seeking a dynamic, organized self-starter to join NA Direct Fulfillment team as Principal SCM for CX charter for NA DF organization. This role will work closely with cross-functional senior leaders, Directors and VPs. This is a high visibility role which directly contributes to customer experience and business growth. The Principal SCM will have a strong delivery record and leadership experience to own, influence, and execute Direct Fulfillment projects. As an end to end owner Principal SCM, you will be able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified, and influence resource allocation. You understand the significant business problems in your program space, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions. In this role, you must be an effective communicator and provide clear, concise and consistent messages, both verbally and in writing, while also establishing relationships across the worldwide network to aid in operations implementations. You will own the 3YP, OP1 DF goals for the organization. Principal PM will own improvement in Direct Fulfillment NA CX and growth, lead initiatives for faster delivery across different carriers while balancing the DEA tradeoffs - be the liaison with AFT and SCOT product partners. The Principal SCM will collaborate with DF product team to create scalable features, work with internal and external stakeholders.

Key job responsibilities

• Work cross-functionally to determine organizational synergies and opportunities for operational processes
• Build solid relationships with peers across the organization and ensure smooth process flow and collaboration
• Identify problems and explore solutions to current processes and systems
• Use analytical skills and ability to translate metrics, research, and trends to identify opportunities, and initiatives for improvement.
• Develop and report metrics on organizational performance and review
• Develop and manage resource planning for product development
• Lead and deliver results on projects involving cross-functional teams including program updates on a weekly, monthly basis to all levels of the organization.
• Drive continuous improvement
• Exhibit communication skills and instincts with stakeholders at all levels delivering concise and effective messages to a variety of audiences with the right detail and timing
• Lead 3YP/ OP1 goals and Quarterly business review at VP level for the NA DF organization.

A day in the life

• Work cross-functionally to determine organizational synergies and opportunities for operational processes
• Build solid relationships with peers across the organization and ensure smooth process flow and collaboration
• Identify problems and explore solutions to current processes and systems
• Use analytical skills and ability to translate metrics, research, and trends to identify opportunities, and initiatives for improvement.
• Develop and report metrics on organizational performance and review
• Develop and manage resource planning for product development
• Lead and deliver results on projects involving cross-functional teams including program updates on a weekly, monthly basis to all levels of the organization.
• Drive continuous improvement
• Exhibit communication skills and instincts with stakeholders at all levels delivering concise and effective messages to a variety of audiences with the right detail and timing
• Lead 3YP/ OP1 goals and Quarterly business review at VP level for the NA DF organization.

About the team

The North America Direct Fulfillment team is highly cross functional team that is dedicated to creating the best Customer and Vendor Experiences. Members of the team are supportive of each's scope and works to ensure that the team is successful in all aspects.

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• 7+ years of working cross functionally across several teams experience
• 10+ years of supply chain experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, WA, Bellevue - 142,800.00 - 193,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.