Multi-Unit Manager

Multi‑Unit Manager Multi‑Unit Managers are responsible for delivering AWESOME guest experiences. As a valued Multi‑Unit Manager you will be responsible for making guests SMILE . We are looking for passionate, results‑driven leaders to oversee multiple stores. We offer schedule flexibility, paid time off, bonuses, healthcare, discounts, training & development opportunities, tuition assistance (through SNHU), community involvement opportunities and a whole lot of fun. Summary: A Multi‑Unit Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and to help build profitable top‑line sales. They are responsible for the overall operation of the restaurant according to Dunkin/Baskin standards, franchisee standards and in compliance with all local regulations. Team Environment Hire, train and develop employees Communicate job expectations to employees Plan, monitor, appraise and review employees’ job performance Provide coaching and feedback; discipline when appropriate Operational Standards Create and maintain a guest‑first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure brand standards and systems are executed Prepare and complete action plans; implement production, productivity, quality and guest service standards Complete audits and implement plans to drive system improvements Profitability Control costs to help maximize profitability Execute all in‑restaurant marketing promotions in a timely manner Execute new product roll‑outs including team training, marketing and sampling Set sales goals and track results Skills / Qualifications Fluent in English Math and financial management Restaurant, retail, or supervisory experience At least 18 years of age High School diploma, or equivalent #J-18808-Ljbffr Ontario Trillium Foundation