Corporate Sales & Support Specialist

Job Description

Job Description

Position Summary: The Corporate Sales & Support Specialist plays a key role and blends consultative sales with hands-on technical expertise. This position partners closely with clients, operators, OEMs, and all other product experts to understand requirements, provide solutions, and guide customers through the decision-making process.

Essential Functions
The following duties are representative of the position and are not intended to be an exhaustive list of all responsibilities.

Sales and Business Development
•    Identifies and qualifies leads with MROs, flight departments, OEMs, operators, and customers across all TEC products
•    Develops quotes and proposals, and closes equipment and service sales
•    Determines areas for existing customers to add to existing equipment or upgrade to new equipment based on new needs

Post Sale Technical Assistance
•    Provides technical onboarding, configuration, troubleshooting, and application guidance for sold equipment
•    Escalates complex issues to Engineering as needed

Customer Training
•    Delivers hands-on and/or classroom training via customer site, in TEC facility, or virtually for customer teams on equipment operation, data interpretation (as related to equipment usage), and best practices

Application Consulting
•    Advises customers on how to integrate diagnostic tools into workflows and interpret data to inform decisions

Documentation and Reporting
•    Produces clear technical and application notes, training materials, and other documents as assigned

Travel, Field Support, and Demos
•    Conducts onsite and remote demos of TEC products and services
•    Travels to industry trade shows and customer sites for training and technical support as needed

Supervisory Responsibilities
None.

Required Qualifications
•    Proven sales experience or demonstrated success in customer-facing technical sales or support roles
•    Demonstrated technical knowledge and aptitude gained through professional experience, military service, education, or training in a field relevant to TEC's products or industries served
•    Strong technical problem-solving skills, including the ability to interpret diagnostic information and effectively communicate technical concepts to audiences with varying levels of expertise.
•    Excellent verbal and written communication and interpersonal skills
•    Willingness to work extended hours as needed to support customer and business requirements
•    Valid driver's license
•    Valid passport, or willingness to acquire one

Preferred Qualifications
•    Experience in consultative sales or customer support involving specialized technical equipment, instrumentation, or solutions
•    Practical experience, specialized training, or certifications in one or more relevant technical disciplines, including but not limited to aviation maintenance and diagnostics, vibration analysis, dynamic balancing, mechanical or electrical systems, industrial instrumentation and controls, metallurgy, materials testing, or connected sensing technologies
•    Experience with Customer Relationship Management (CRM) systems and proficiency with Microsoft Office Suite

Physical Demands
•    Prolonged periods of sitting, standing, and walking
•    Regular use of computer and standard office equipment, requiring repetitive hand, finger, and arm movements
•    Frequent verbal communication and active listening in individual and group settings
•    Occasional bending, stooping, crouching, climbing, and reaching
•    Occasional lifting, carrying, pushing, or pulling of materials weighing up to 50 pounds, including occasional overhead lifting of up to 20 pounds
•    Close vision, distance vision, color vision, depth perception, and the ability to adjust focus
•    Ability to hear, localize, and recognize/detect sounds, specifically in potentially moderate to loud customer site environments
•    Concentration, problem-solving, mathematical aptitude, organizational skills, and effective written and verbal communication

Work Environment
This position is primarily performed in a professional office environment with occasional travel to customer sites, manufacturing facilities, flight lines, hangars, and test cells. Visits to production or industrial environments may require the use of personal protective equipment (PPE), including hearing and eye protection, and exposure to moderate noise levels.

Travel
Domestic and international travel of up to 50% may be required.

Equipment Used
•    Computer and standard office equipment
•    TEC products
•    Soldering irons, oscilloscopes, multimeters, signal generators, etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.