Sales Manager, Critical Infrastructure, FDO (Carolinas)

POSITION SUMMARYThe General Manager, FDO is responsible for the successful deployment and management of the entire sales organization for the Factory Direct Sales Offices in North and South Carolina. The responsibilities include the successful selection, training, and management of the sales staff, technical team, and administration for this business unit. The GM must possess both a technical and business background with complete working knowledge of the computer support industry (Consultant Engineers, Contractors, Distributors, Resellers, and End Users). They must develop and maintain a positive business relationship with key customer personnel. RESPONSIBILITIESLeads and drives attainment of the office sales quota, ensuring the team delivers against revenue targets and growth objectives. Ensures Sales personnel follow all Sales policies and that they meet company objectives, including attaining goals in all Lines of Business (LOB), maintaining and updating pipeline of opportunities, ensuring customer satisfaction through the delivery/ start-up process, and a strategy to support new product introductions.Performs as the high-level manager for large End Users, Consultant Engineers, and Contracting customers.Develops sales personnel through aggressive goal setting, constant measurement, and attainment of objectives. Assures customer satisfaction within the assigned territory that includes creating and maintaining customer and business partner loyalty.Daily management of all sales and administration functions, as well as sales expenses within the Factory Direct Office.Develops and maintains direct high level selling relationships for key customers and partners.Interfaces with and provide territorial and industry feedback to executive management.Recruits experienced sales talent and provides continual motivation.Provides solutions to issues (e.g. resolving difficult customer situations, employee conflicts, loss of business to competitors).Ensures staff follows health and safety regulations.Ensures a good workable office space (Training space set up and usage, Demo room updates, Warehousing space for Parts, office space for Power/Thermal service teams, and general office use needs).MINIMUM QUALIFICATIONSBachelor’s degree (Engineering or Business focus preferred) or equivalent combination of education and experience. 12+ years relevant experience. Proven experience leading and developing teams. Strong business acumen. Strategic planning skills to ensure the development of a clear strategic plan. Strong analytical and problem-solving skills.Strong communication skills, both written and verbal. Ability to make sound decisions. Skilled collaborator and negotiator. Understands the general critical space (power and cooling) industry environment.Technically adapt to understand various nuances of the diverse Vertiv products in their application for the computer support industry.PREFERRED QUALIFICATIONSMBAPHYSICAL & ENVIRONMENTAL DEMANDSNo special physical requirements.TIME TRAVEL REQUIRED50%The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.OUR STRATEGIC PRIORITIES• High-Performance Culture• Customer Focus• Operational Excellence• Innovation• Financial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io Date: 2026-07-10