PRODUCTION SUPERVISOR I - 3RD SHIFT (395)

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversees and monitors day-to-day operation of assigned area(s) including workflow, management of work in process, job assignments, rotations, etc. to insure smooth flow and efficient production.
• Participates in the scheduling process including advance production schedule review to communicate issues in a proactive, timely manner for resolution; coordinates and communicates schedule to Leads and employees to assure daily production schedules are met.
• Produces and reviews daily production reports for schedule adherence, efficiencies and other data; provide reports and information to manager and other designated personnel as required.
• Ensures key performance indicators in the production area are met or exceeded. Measures productivity on a daily basis, with goal of meeting standards.
• Collaborates with other departments to obtain supplies, products, equipment and services necessary to meet production schedules.
• Works with other supervisors to solve common issues and develop teamwork among all shifts. Recommends measures to improve production methods, equipment performance, and quality of product.

• Monitors product quality and works with Quality to ensure specifications are met. Monitors quality control as needed to determine that all products and packaging are neat, clean, and correctly packed and labeled.
• Ensures that policies and procedures for safety and quality are followed and enforced.

• Actively participates in root cause analysis and other plant continuous improvement initiatives. Recommends continuous improvement ideas.
• Supports positive employee relations, fair treatment and respect in all aspects of interaction with employees; address employee concerns/requests in a timely and caring manner; insures all employees and ideas are respected and valued and their unique and diverse perspectives are leveraged to improve business results.
• Actively engages in the performance of his/her team through setting objectives and measuring performance, with guidance and coaching from manager.
• Actively participates in Tier II meetings.
• Consistently adheres to the Core Values of NOW and aligns team’s objectives with operating tenets.
• Complies with safety and GMP requirements.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures (SPP). Reports ALL workplace incidents to manager immediately. Communicates concerns to manager, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities. Responsible for safe work performance in area. Ensures the completion of job safety analyses, safety inspections and employee training. Acts as primary communicator of safe work practices and information to department. Facilitates employees’ participation in the safety activity card program and on safety teams. Completes incident investigation reports and submits them to manager by end of shift on which the incident is reported. Conducts safety contacts and documents corrective and preventative actions. Enforces company policies, procedures, SOP’s, SPP’s and safe work practices.

SUPERVISORY RESPONSIBILITIES

Directly supervises Production employees on the shift. Supervises employees in compliance with all production rules, policies, government regulations, company health and safety rules and quality standards. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate’s degree OR at least three years' related experience in a food manufacturing or GMP environment OR equivalent combination of education and experience.
• Bachelor’s degree desired.

• Prior lead experience and/or supervisory experience in a GMP environment required.

• Experience in Lean Manufacturing including 5S and Lean Practices helpful.

• Intermediate Word and Excel skills required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, employees or visitors. Oral and written Spanish language skills are preferred.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions, percentages, and metric or volume to weight conversions.

PERFORMANCE ABILITY

Effectively coordinates and leads team in daily activities to meet key performance indicators set by manager, with strong emphasis on employees, safety, food safety and quality. Displays real time critical decision making with available information. Reviews current KPI’s to ensure right metrics are being monitored with the right results being delivered. Monitors specific performance and makes proactive decisions on staffing needs to ensure KPI metrics are met. Drives employee based performance through employee involvement and participation, with guidance and coaching from manager. Collaborates with other departments to ensure cross functional concerns are addressed in a timely and effective manner. Visible and leads by example on the floor and models NOW’s core values, tenets and servant leadership. Consistently follows all company policies and procedures, including all safety policies and procedures. Ability to work at both the 391 AND 395 manufacturing facilities in Bloomingdale in Packaging and Processing.

COMPENTENCIES

• Safety Awareness - Considers the impact on safety when making decisions and ensures safety is top priority.
• Acts with Integrity – Demonstrates responsible, ethical and honest behavior and models NOW’s core values.
• Leads Change and Innovation – Challenges the status quo, embraces technology and process improvements, gathers ideas of others, high level of adaptability.
• Coaches and Develops Others – Builds teams, develops and cares about team members, values and manages diversity, provides candid and constructive feedback.

• Communicates Proactively and Effectively – Communicates clearly, candidly, directly and concisely. Keeps others informed and listens carefully to input and feedback. Strong verbal and written communication skills. Approachable, relates well to others, engages people and helps them understand change, provides feedback, articulates clearly, and actively listens.

• Customer-Driven – Servant minded leader in which excellent service is provided to all customers, sees business through the eyes of the customer, and acts with the customer in mind.
• Executes with Excellence – Self-driven, action-oriented, drives for results and motivated to accomplish objectives in a fast-paced environment. Displays a sense of urgency to meet all business objectives. Sets clear expectations and acts decisively.
• Flexibility – Ability to prioritize and to shift directions as business needs require. Maintains a positive attitude and high quality workload. Ability to work a flexible schedule, including off shifts and weekends to support the business. Open to being mentored by team members with more experience.

• Leads through Positive Influence – Ability to coach and train staff. Ability to lead the work of others. Demonstrates strong character, builds partnerships, takes personal responsibility for developments, acts as role model to others.
• Problem-Solving – Reacts quickly and appropriately to opportunities and problems and makes sound decisions. Follows up in a timely manner to issues not immediately resolved. Strong analytical skills to troubleshoot and resolve issues while driving towards root cause analysis.

• Quality - Strong attention to detail skills required.

• Achieves Results through Teamwork – Open to diverse ideas, works collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
• Time Management - Plans and organizes well, multi-task abilities, stays focused on priorities, visualizes and plans for the future, and executes tasks and projects in a fast-paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand on a prolonged basis and walk throughout the facility; enter information into a computer; ascend and descend stairs; use hands to finger, handle, and feel; reach with hands and arms; bend; squat, kneel and stand up; and talk and hear. The employee is occasionally required to sit at a desk and use the telephone. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Ability to operate hand operated electronic lifting equipment (Interthor).

The employee will occasionally lift, move (in some cases drag items), slide, raise and/or place:

• Ascend and descend steps carrying up to 35 lbs. (i.e. carrying product up stairs)
• Lift up to 50 lbs. from floor to waist height. (i.e. load product)
• Lift up to 50 lbs. from waist to shoulder. (i.e. load product)
• Push and pull to generate force for 42 lbs. force at 36 inch height (i.e. move pallet jacks)
• Push and pull to generate force of 65 lbs. at 36 inch height (i.e. move pallet jacks)
• Grasp 60# force

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to herbal aromas, dust, and/or airborne particles, some classified as allergens or irritants.

This position works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging.

Frequently exposed to all the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish (e.g., crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans) except for peanuts, Wheat and Soybeans, Sesame.

The noise level in the work environment is usually moderately loud, and in some areas where louder hearing protection is required.

2025 BENEFITS AT A GLANCE