Day Shelter Advocate

Job Title: Day Shelter AdvocateReports to Day Shelter Lead AdvocateFull-time/Part-Time, Non-ExemptAbout the Homeless Alliance:The Homeless Alliance works to rally our community to end homelessness by bringing together organizations to collaborate, identifying and filling gaps in services, streamlining processes, and using research-based strategies and national best practices to get people off the streets. The mid-sized organization has served Oklahoma City for 20 years and is considered a subject matter expert on homelessness. Our company values of collaboration, community, creativity, nimbleness, and compassion guide our work to build a system that is more efficient, rational, and caring.Job SummaryThe Day Shelter Advocate role is primarily responsible for advocating for the basic daily needs of the guests and establishing a welcoming first impression for guests, volunteers and visitors. Responsibilities include, but are not limited to, general administrative duties, checking guests into the shelter upon arrival, communicating with guests about programs/services, ensuring daily cleaning, and keeping the shelter maintained.ResponsibilitiesComplete all tasks required to open and/or close the shelterAct as an advocate for guests, either by request or by seeking out those who need services.Develop trustworthy relationships with clientsUnderstand the services provided by visiting agencies to the Day Shelter; build effective relationships with the agency representatives that result in positive engagements with guests.Bring creativity and initiative to the development of the day shelter and its servicesHelp individuals experiencing homelessness access community resources and supportEngage with guests during mealsHave reliable transportation, and be willing to transport day shelter guestsVisit with guests and assess needsServe all day shelter guests by greeting, welcoming and directing them appropriatelyAssist guests in checking into the shelterCoordinate with agency representatives (internal and external), police, security staff, volunteers and visitorsMaintain filing, organization and a clean work areaNote: It is the responsibility of all staff members to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times.Work EnvironmentRegular interaction in public service areas, with some office based work.Hectic and unpredictable situations can occur in public areas.Fast-paced environment with potential exposure to emotionally charged situations.May encounter environments with strong odors and varying levels of sanitation.RequirementsAble to work morning and afternoon shifts, including weekendsEffective people skills, including listening and communicationAbility to demonstrate empathy and relatability with guests of different backgrounds, including mental health, substance abuse, etc.Ability to de-escalate conflicts with shelter guestsPerform other duties as requested in a professional, courteous and helpful mannerAble to work flexibly with the different demands of the roleEducation and Work ExperienceHigh School Diploma or GED, requiredProficient in various computer applications, including MS programs (Word, Excel), email, internet search, and Microsoft 365Physical RequirementsSitting or standing for extended periods of timeAbility to work at a computerLift up to 25 pounds.Equal Employment Opportunity StatementThe Homeless Alliance is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, and local laws.We encourage individuals from all backgrounds, including those with lived experience of homelessness, to apply. If you require reasonable accommodation during the hiring process or in the performance of your job, please let us know. #J-18808-Ljbffr