Sr. Auto Professional (CS, PM, VE)

Responsibilities Serve as the primary point of contact for business- and quality-related issues, ensuring prompt resolution and effective communication between customers and internal teams. Coordinate with headquarters (HQ) and cross‑functional groups to monitor and resolve operational issues, provide regular updates on program status, customer feedback, and risk mitigation. Analyze customer requirements through detailed discussions and documentation, and provide tailored solutions to address business, engineering, and quality challenges. Collaborate with customer support, quality, and engineering teams to resolve technical and operational issues, and to develop effective solutions. Manage mass production quality control and issue management, evaluating status, supporting quality targets, and implementing corrective actions to prevent recurrence. Conduct third‑party inspection and vendor management, including surveying local service providers, assessing automation levels, and performing on‑site inspections. Arrange and facilitate meetings for design, technology promotion, process improvement, and business discussions, ensuring stakeholder alignment on goals, timelines, and deliverables. Supervise and coordinate local staff for executive meetings and daily operations, including customs clearance, shipment tracking, and sample or seed‑stock orders. Perform monthly closing activities, including customer quality reporting, open‑issue management, and performance tracking, while ensuring compliance with company policies and regulations. Conduct market research to identify industry trends, customer preferences, and competitive landscape, and prepare detailed reports and presentations for senior management. Define test strategy for automotive products, identify failures, root causes, and recommend fixes; create scripts/tools to improve testing efficiency; write validation reports and compliance documentation. Identify system requirements, generate test cases, and collaborate with engineering teams to develop and implement solutions. Qualifications Bachelor’s degree in quality, engineering, or related field. 10+ years of experience in the automotive industry, with a minimum of 5 years managing complex projects and leading cross‑functional teams. Proven history of managing programs across the full product lifecycle, including award, development, launch, and series production, with a focus on timing, quality, and customer satisfaction. Strong written and verbal communication skills; ability to translate complex quality topics to diverse audiences. Solid understanding of applicable quality systems and regulations (ISO 17025, IATF 16949, Automotive SPICE, GMW 3197, VDA 6.3). Effective program management skills with the ability to coordinate actions across functions and sites. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and quality management tools. Willingness to travel as required for business purposes. Skills & Attributes Ability to manage sensitive and confidential information securely. Strong analytical and problem‑solving abilities with a focus on continuous improvement. Business insight and the ability to drive growth initiatives. Understanding of supplier quality management systems (SQMS) and automotive standards. Language Proficiency English (preferred). Bilingual in Korean and English. Benefits Health, dental, vision, and life insurance covered at 100% for employees. 401(k) plan with company match. Paid vacation and sick leave. Lunch provided. #J-18808-Ljbffr LG Display America