Biomedical Engineer

Biomedical Engineer

Location: Jericho, NY Salary: $80,000 – $90,000 annually Benefits: Medical, Dental, Vision, 401k

LHH Recruitment Solutions is partnering with an innovative healthcare technology client to identify a Biomedical Engineer to join its growing team in Jericho, NY. This role is ideal for a technically driven professional who enjoys working directly with customers, supporting medical technology solutions, and collaborating cross-functionally to deliver exceptional service and product performance.

The successful candidate will provide technical support, onboarding, product implementation assistance, and customer training while helping ensure a seamless user experience for clients utilizing advanced ambulatory monitoring solutions.

Key Responsibilities

Technical Support & Customer Success

• Provide timely technical support to existing customers and troubleshoot product-related issues
• Partner with the sales team to deliver technical demonstrations and support prospective customer evaluations
• Conduct software demonstrations and answer technical product questions
• Deliver onboarding and training sessions for new clients following established procedures
• Document support activities and customer interactions accurately and in a timely manner
• Escalate complex technical issues and collaborate with leadership to identify solutions
• Work closely with Customer Support teams to minimize operational disruptions and maintain customer satisfaction

Product Implementation & Project Support

• Collaborate with project managers to support customer-specific product customization requests
• Assist with coordination, validation, and deployment of software and product updates
• Participate in testing and quality assurance activities as needed
• Support ongoing product enhancement initiatives and customer adoption efforts

Cross-Functional Collaboration

• Work with internal teams to ensure successful implementation and operation of products and services
• Communicate technical information effectively to both technical and non-technical audiences
• Support additional engineering and operational initiatives as assigned

Qualifications

Required

• Knowledge of electrical engineering and computer science principles
• Experience working with Windows-based PCs and Linux environments
• Familiarity with cloud platforms such as AWS, Alibaba Cloud, or similar solutions
• Strong analytical and problem-solving abilities
• Ability to assess technical issues and develop effective solutions
• Excellent communication and teamwork skills
• Strong organizational skills and attention to detail

Preferred

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related technical discipline
• Basic understanding of ECG technology and related medical devices
• Experience supporting healthcare technology, medical software, or medical device products

Training & Development

The selected candidate will receive training on:

• Proprietary healthcare information systems and product platforms
• Quality Management System (QMS) processes and procedures
• Product-specific workflows and client implementation protocols

Compensation & Benefits

• Salary range: $80,000 – $90,000 annually
• Comprehensive benefits package
• Opportunity to work with cutting-edge healthcare technology
• Collaborative and growth-oriented work environment
• Professional development and training opportunities

LHH Recruitment Solutions is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.