EMR Specialist

Alcona Health Center (AHC) is a non‑profit FQHC serving rural Northern Michigan with medical, dental, and behavioral health care. We also provide recovery programs and pharmacy services to expand access to care in underserved communities. Join our team and deliver patient-centered care through the Patient-Centered Medical Home model. Explore open roles in clinical care, finance, IT, and more. Each position supports healthier lives across Northern Michigan.

Medical Records Specialist
Job ID: A26-102
Location: Harbor Springs (Negotiable)

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non‑profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your Valued Contributions:

The Electronic Medical Record Specialist will maintain and support the Electronic Medical Record by providing end user training and support. The EMR Specialist will act as dedicated system resource and maintain system administration function within the EMR. They will model excellence in patient service and be experts in operational workflows.

• Acts as a dedicated system resource.
• Oversees daily operations of the EMR.
• Monitors the Health Information ticket system and troubleshoots through any reported issues.
• Serves as daily EMR and other application phone support for the organization.
• Provides assistance and resolves issues by opening a technical ticket with the respective application.
• Suggests changes or improvements to the EMR to improve daily operations.
• Trains staff on Electronic Health Record (EHR) and Practice Management (PM) workflows.
• Provides initial training on the EMR to operations positions including clerical support staff, population health and behavioral health staff.
• Follow‑up with seasoned staff to ensure proper use of the EMR as needed.
• Collaborates with other Health Information staff to create workflows, educational videos and other training aids.
• Trains end users on UDS (Uniform Data System) measures, along with other key metrics measured through health information data collection.
• Maintains all applicable documentation, including competencies and training summaries.
• Work collaboratively with clinical and health information staff on programs to improve patient outcomes.
• Review charts, test results, and encounters for correct documentation procedures to ensure patient compliance with UDS and other clinical measures.
• Perform other administrative tasks as part of the Health Information Department, including filing and scanning of medical records.

Required Training & Experience:

• Possesses the ability to secure transportation to allow for reliable and timely work attendance, including when business is required to be conducted at sites other than your primary worksite.
• Become an EMR Certified Super User within 6 months.

We’re Here For You:

Supporting Balance: As a part of our family, you will work full time (40 hours/week) with a starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered.

Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees.

Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.

Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.

Ready To Get Started?

Resumes and cover letters are accepted and welcomed in addition to your completed application.

Questions can be sent to View email address on click.appcast.io

Fighting Against Discrimination:

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” View phone number on click.appcast.io. An EOE.