Quality Manager

Job Opportunity at ALPLAJoin ALPLA, a global leader in sustainable packaging solutions serving some of the world's most recognized brands, including P&G, Unilever, L'Oréal, PepsiCo, and many more.As a family-owned company with locations around the world, ALPLA offers stable careers, hands-on training, competitive benefits, and opportunities for growth. Whether you're an experienced manufacturing professional or looking to start a new career, we provide the support and development you need to succeed.What You Can Expect from ALPLA:Competitive pay and comprehensive benefitsMedical, dental, and vision coverage401(k) with company matchChildcare and dependent care savings programPaid vacation and holidaysCompany-paid life, short-term, and long-term disability insuranceTuition reimbursement and educational assistance programsCareer growth and advancement opportunitiesEmployee recognition programsHands-on training and professional developmentA stable, growing company committed to sustainabilityReady to Build Your Future?Join a team where your contributions matter, your development is supported, and your career can grow with a global industry leader.Apply today and discover what a career at ALPLA can offer.What Will You Enjoy Doing:Coordinate and supervise all integrated management system (IMS) activities at the manufacturing site to ensure product meets internal, customer and regulatory expectations in a plant with low equipment complexity and/or line count. Responsible for assisting the site responsible leader (Plant Manager or Operations Manager) with quality-related communication to internal and external customers. Responsible for promoting quality and continuous improvement mind set within the operation.Quality System:Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessibleEnsure customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation)Assist operations in new product (AQP) and equipment qualification and verification activitiesDocuments and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolutionOversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.Ensures all personnel performing quality testing on the production floor are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).Quality Control:Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessibleEnsure customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation)Assist operations in new product (AQP) and equipment qualification and verification activitiesDocuments and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolutionOversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.Ensures all personnel performing quality testing on the production floor are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).Laboratory Oversite:Ensures all personnel performing quality testing within the quality lab are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).Leading the Quality Team:Regularly schedules quality staff meetingEnsure team works together as efficiently as possibleAssesses training needs of staff and ensures execution of training of trainingManaging the Quality Team:Ensuring the following tasks are completed either through direct oversite or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).Ensures correctly time and attendance of team is capturedRecruits (with HR support) new employeesPerforms disciplinary actionsPerforms annual performance evaluationsCustomer Relationship Management:Hosts periodic customer visits, primary contact for quality and regulatory related communications with customersManages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systemsSupports the RCA process and training for other departments in the plantPerformance Metrics:Performance is evaluated based on the effectiveness of the site Quality Management System and Quality Control program in meeting internal standards as well as customer and regulatory requirements. Additional considerations include audit performance and effective leadership of the site quality team. Emphasis is placed on maintaining a compliant, reliable quality system and effective customer relationship management.KPIs include but are not limited to:Successful completion of internal, customer, and certification audits; including timely closure of findingsCustomer complaint performance, including severity, recurrence, RCA quality and closure timelinessEffectiveness of the site quality control program, including data integrity, calibration compliance and rework managementTimeliness and accuracy of required quality and food safety reportingTraining and qualification status of quality personnel and overall quality team effectivenessCompetencies:• Directs Work • Develops Talent • Nimble Learning • Plans and Aligns • Manages Conflict • Resourcefulness • Customer Focus • Builds Effective TeamsWhat Makes You Great:4-year degree in a STEM/technical discipline or equivalent work experience requiredExperience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment; experience with Coordinate Measuring Machine (CMM) preferred.At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in a high-speed manufacturing environment with significant customer engagement experienceProficient with Excel, SPC software, Word, PowerPointIntermediate to advanced statistical knowledgeAbility to work well with other departmentsAbility to manage Customer RelationsAble to handle multi-task environment with excellent organizational skillsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance.The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear.The employee is occasionally required to sit.The employee must regularly lift and/or move up to 10 lbs., frequently liftIt is required to always act in a safe and environmentally responsible manner by adhering to all ALPLA policies and procedures and Safety Standards (OSHA).This position description has been fully explained to me, and I have received a copy. The position description is not all inclusive and I may be required to perform other duties as needed.ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where ALPLA Group