Supervisor, Access Services

The Supervisor, Access Services oversees daily operations at the Horn Library Information Desk, ensuring efficient, high-quality service and a welcoming environment. This position manages hiring, scheduling, training, evaluation, and payroll for student employees in the library, while supervising their work and performance. WHAT YOU WILL DO Supervise day‑to‑day operations of the Horn Library Information Desk. Independently manage all aspects of student employment, including recruiting, hiring, scheduling, training, payroll, and evaluation. Coordinate and conduct training for Student Information Assistants in circulation, reserves, and holds procedures, library policies, and resource usage. Deliver both online and in‑person training modules. Ensure student employees deliver courteous, professional assistance to patrons by answering basic directional and information questions and guiding them to appropriate support resources, including the IT Service Desk. Direct and oversee student employees in utilizing the Library Services Platform (LSP) for all circulation operations such as patron registration, check‑in/check‑out, renewals, fine collection, and access to library materials. Monitor shelving accuracy and direct students in performing regular stacks and inventory maintenance. Maintain accurate library records, including inventory, item data, usage statistics, and departmental procedures. Document and evaluate student employee performance while ensuring open and effective communication. Use AI‑enabled and other technology tools appropriately to improve workflows, streamline routine tasks, and support data‑informed decision making. Explore and integrate cloud‑based organizational tools (e.g., LibStaffer, Canvas) to manage student employees. Provide basic reference assistance with research in all formats and media to students, faculty, alumni, local businesspeople, and residents using library resources, referring to research librarians as necessary. Communicate and enforce library policies and procedures to all stakeholders. Troubleshoot and perform maintenance and minor repairs of A/V equipment and computer hardware; coordinate complex repairs with ITSD and follow through until resolution. Assume additional responsibilities as required. YOUR TEAM WILL INCLUDE Student employees WHAT EDUCATION AND SKILLS YOU WILL NEED Bachelor’s Degree required. At least 1–3 years of related experience. Ability to file, shelve, and retrieve library materials from 3 inches to over 6 feet off the floor. Excellent computer proficiency. Excellent customer service skills. Ability to work as a member of a team. Must understand various technology platforms with an interest in learning new ones and staying up to date regarding various technology needs. Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought‑after results. Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and be flexible in changing conditions. Demonstrated curiosity about emerging technologies, including AI tools, and the ability to use them thoughtfully, effectively, and responsibly to support daily work and improve processes. ADDITIONAL SKILLS YOU MAY HAVE Master’s Degree in Library and Information Studies, Information Technology, or a closely related field is preferred. COMPETENCIES Communication Customer service orientation Teamwork Continuous improvement Technology Conceptual thinking Self‑management Empowerment PAY & BENEFITS Non‑exempt position with a pay range of $30.96/hour – $34.40/hour; eligible for performance‑based bonuses. Insurance coverage: Medical, dental, vision, group life and long‑term disability insurance, business travel accident insurance, and mental health benefits. Time off: 2 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match. Additional benefits: Well‑being programs, virtual fitness platform, and employee assistance program. HOW AND WHERE YOU WILL WORK Requires onsite work 5 days a week (Tuesday through Saturday) with some flexibility as the schedule allows; the on‑campus requirement is subject to modification based on organizational need. Light lifting required (50 pounds and under). #J-18808-Ljbffr Babson College