Program Manager with CSAT and Customer Experience

Hi,

Hope you are doing well!


This is Aditya from the Talent Acquisition team of Jconnect INC . Please see job details below:

We are looking for a "Program Manager with CSAT and Customer Experience"


Location: Bay Area, CA (Hybrid)


J ob Type: Contract


Job Description:


Experienced program manager for our high-tech client, leading p rojects to improve customer experience and improve digital CSAT for them with high accuracy and excellent communication. Will report to Jade's program office, with additional client reporting structure.


As a Program Manager, you will be responsible for owning and driving success of customer projects and portfolios from start to finish, participating in project reviews, managing disposition of issues and project scope changes, managing project plans created collaboratively with you and your project sponsor, and reviewing team project work tasks with objectives to stay on time and on budget. You will provide status and progress reviews and conduct risk management analysis as required. You will proactively seek advice and support from your client Project Sponsor and PMO office as needed to ensure full compliance to Jade and client method and project requirements.


Required Qualifications:

• Bachelor's degree in Information technology, computer science, engineering, business or related courses
• At least 7 years of direct experience in a full-time Program or Project Management role with a proven record of success
• Consulting experience helpful
• Experienced in project progress and metrics reporting for project teams and customers
• Able to use various project management methodologies, including agile and waterfall
• Able to balance critical issue resolution and competing priorities
• Interested in further growth opportunities and training in Project Management capabilities and methods
• Previous formal training in project management preferred, including SAFe, Agile Alliance, PMI and PRINCE2 methodologies
• Strong communication skills - able to collaborate with internal and client stakeholders, including business analysts, business users, architects, client relations, project managers and sponsors

Client-required skills and experience:

• Program Planning
• Assessing cross-functional dependencies
• Cross-functional collaboration and influencing
• Stakeholder management
• Setting up governance forums like Core Leads, OpCo, Steerco
• Executive status reporting
• Ability to drive strategic, technical and tactical discussions with business units
• Advanced skills with Powerpoint (audience will be P5, P5+1)
• Ability to quickly learn ServiceNow Project Management and Agile tools
• Working with teams spread across multiple locations

Please send me your updated resume ASAP with below details :

Full Legal Name:


Current Location:


Willing to Relocate:-


E-mail:


Cell:


Rate/Salary:


Availability:


Are you still in Project:


Work Status:


LinkedIn profile ID:-

Best Regards,


Aditya Srivastava
(IT Recruiter)

Jconnect Infotech Inc.
168 Barclay Center Ste. 347
Cherry Hill, NJ 08034
Phone: View phone number on click.appcast.io | Email: View email address on click.appcast.io |


[We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy]