Automotive Business Development Representative

Business Development Representative (BDC Representative)Customer Service | Career Growth | High-Energy Team EnvironmentKrause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.Why You’ll Love It HereFast-paced, team-oriented environmentCareer advancement opportunities—we promote from withinGreat opportunity to grow into sales or management rolesFamily-owned and operated cultureLong-term career stabilityEmployee discounts on vehicles, parts & servicePaid training and ongoing supportBenefits We OfferFree health insurance option available401(k) with company matchHSA company contributionsDental & vision insurance availablePaid vacation, PTO, and holidaysEmployee discounts on products and servicesSupportive leadership and team environmentWhat You’ll DoAs a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.Answer inbound customer calls, internet inquiries, and live chat requestsSchedule and confirm sales appointments for the dealership teamRespond quickly and professionally using phone, email, text, and CRM communication toolsProvide customers with initial vehicle and dealership informationAssist customers with basic financing information and next stepsFollow up consistently with leads that are not yet ready to purchase or missed appointmentsMaintain accurate customer records and daily activity within the CRM systemWork closely with sales teams and dealership leadership to improve customer experience and appointment successParticipate in team meetings, training, and process improvement sessionsWhat You BringPrevious customer service, call center, retail, hospitality, or sales experience preferredStrong communication and relationship-building skillsPositive attitude and team-oriented mindsetProfessional, friendly, and confident demeanorComfortable working with computers, CRM systems, email, and texting platformsAbility to multitask and stay organized in a fast-paced environmentStrong work ethic and willingness to learn and growRequirements:Valid driver’s licenseHigh school diploma or equivalent preferredWhy Krause Auto Group?Over 30 years of automotive successFamily-owned and operated organizationPromote-from-within culture with real career advancement opportunitiesLeadership team committed to employee development and successOpportunity to grow with some of the most recognized automotive brands in the worldPerfect For Candidates With Backgrounds In:Customer serviceHospitalityRetail salesCall centersAppointment settingBanking or phone support rolesAutomotive sales supportKrause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.