Guest Experience Associate - Entertainment Venue

Job Description

Job Description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit  for more details. 

Level99 West Hartford, CT - Coming Late Fall!

OVERVIEW

You're the energy that makes Level99 unforgettable. As a Guest Experience Associate, you'll be the face of our Venue — welcoming Players, guiding them through the experience, and delivering the kind of genuine, playful hospitality that keeps people coming back. If you love people, thrive in fast-paced environments, and bring a contagious sense of fun, this role is for you.

RESPONSIBILITIES

• Welcome and engage Guests with energy and enthusiasm throughout the Venue, providing tours, wayfinding, and check-in support
• Explain the Level99 concept, room offerings, and gameplay experience to drive admissions and on-site sales
• Enforce safety rules and monitor Guest welfare, communicating any concerns to leadership promptly
• Support retail operations including transactions, restocking, and maintaining organized displays
• Assist with POS usage, cash handling, account creation, and troubleshooting
• Maintain cleanliness and upkeep of Guest areas, workstations, and shared spaces

MUST-HAVE SKILLS

• Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• 1+ year in a guest- or customer-facing role
• Retail sales experience
• Public speaking or performance background

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.