Head of Retail Services Marketing
Apple Oakbrook
Weekly Hours: 40
Role Number: 200656621-0670
Summary
The Head of Retail Services Marketing leads the vision, planning and strategy that brings Apple Services—like Apple TV, Apple Music, Apple Arcade, iCloud and more—to life across Apple Retail physical & digital store environments. This role partners with the Apple Retail Marketing team to create impactful Apple Services experiences that drive education, acquisition & engagement worldwide.
Description
Lead a team that brings Apple Services to life across physical and digital retail touch points.
Set the vision and define short- and long-term goals for Services within Apple Retail.
Partner with Services LOBs to prioritize and activate high-impact opportunities.
Build alignment across teams and drive unified strategy and execution.
Streamline cross-functional processes to boost speed, efficiency, and scale.
Partner with internal creative teams to develop Service-focused assets.
Establish KPIs and reporting to measure impact on Services growth.
Minimum Qualifications
12+ years of experience leading cross-functional marketing or retail teams.
6 + years of people management experience with a proven track record of managing managers and leading high-performing teams.
Strong understanding of Apple’s Services and Retail business.
Proven ability to set vision, build alignment & manage marketing programs on a global scale.
Excellent communicator and presenter, able to influence at all levels.
Strategic thinker with strong operational execution.
Experience influencing senior executive leadership.
Collaborative leader skilled at building relationships and navigating complexity.
Ability to be onsite; this role is an in-person, onsite position.
Travel may be necessary from time to time, both domestic & international.
Preferred Qualifications
Experience in subscription or digital services businesses.
Deep understanding of Apple’s ecosystem marketing.
Experience integrating marketing across physical and digital retail.
Strong strategic planning capability connecting long-term vision to execution.
Demonstrates Apple’s values in daily activities; helping create an environment by respecting differences and having a curiosity to learn.
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