Failure Resolution Process Specialist

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you'll do

The Failure Resolution Process (FRP) Specialist is responsible for identifying and solving problems related to the manufacturing process, ensuring high-quality standards, and optimizing production efficiency. This role involves analyzing process data, troubleshooting issues, performing root cause analysis, designing process improvements, and collaborating with the Quality and Production teams to maintain consistent quality and meet product specifications.


Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Problem Solving & Issue Resolution:

• Lead rapid response to quality concerns on the production floor.
• Analyze quality deviations from quality standards within General Assembly to determine the solution elimination of faults to ensure the quality standards of the product and through it the factory indicators and customer satisfaction.
• Utilize structured problem-solving methodologies such as 8D, 5-Why, Fishbone, Kaizen, and Red X to identify root causes and implement corrective actions
• Collaborate with cross-functional teams (Engineering, Launch, Production, Maintenance, Suppliers, etc.) to drive timely and sustainable issue resolution.

Process Improvement & Problem Solving:

• Identify and troubleshoot issues for process and manufacturing constraints.
• Develop and implement corrective actions to resolve process deviations and optimize paint application techniques.
• Collaborate with the Quality team to ensure that quality standards are maintained throughout the production process.

Process Monitoring & Data Analysis:

• Monitor key process variables and collect data related to Production efficiency, consistency, and quality.
• Analyze process data to identify trends, root causes of issues, and opportunities for process optimization.
• Work with the Quality Control team to track the effectiveness of process improvements.

Collaboration with Cross-Functional Teams:

• Collaborate with R&D, Production, and Quality Teams to define specifications and ensure adherence to process standards.
• Provide technical support to production teams to ensure smooth operations and troubleshooting of process-related challenges.
• Coordinate with suppliers to address technical issues related to ensure that materials/process meet specifications.
• Coordinate with Warranty team to drive resolution for Warranty remarks.

Documentation & Reporting:

• Maintain accurate records of process changes, experiments, and troubleshooting activities.
• Prepare reports on process performance, improvements, and any corrective actions taken.
• Ensure that all process documentation complies with company and regulatory standards.

Training & Knowledge Sharing:

• Train Production and Quality teams on new process improvements, troubleshooting techniques, and best practices.
• Provide process improvements to continuously improve overall production efficiency.
• Support production team in the design and deploy layered quality gate systems to detect and contain defects at the source.

Safety & Compliance:

• Develop and implement procedures to minimize plant waste

Location & Travel Expectations :

• This role will be based out of the Scout Motors location in Blythewood, South Carolina
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Any Additional Travel Requirements: International, Domestic, 10-40% of the time, Passport Required

What you'll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Experience: 5-7+ years of professional experience in automotive production and quality control concepts or a related field, including hands-on experience with general assembly product and processes. Proven experience with VDA standards is essential.
• Education: Bachelor's degree in automotive technology, Quality, or a related technical field preferred.
• Skills:
• Desired experience on launching Greenfield or Brownfield plant.
• In-depth knowledge of automotive processes, products, and materials, including familiarity with assembly tools, equipment, and best practices in the general assembly processes.
• Strong understanding of VDA standards and their application in the automotive industry.
• Strong understanding of process auditing techniques and methodologies.
• Excellent writing skills for developing clear and comprehensive quality standards and procedures.
• Strong problem-solving and analytical skills.
• Attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong self-responsibility, planning, and organizational skills, able to perform multi-tasks within set time frames, and Strong time management and organizational skills.
• Hands-on experience with electrical systems and mechanical assembly techniques.
• Proficiency in Microsoft Office Suite and quality management software.
• Production standard understanding and derivation of the effects on processes, equipment and product.
• Skills in web-based applications
• Costumer orientated skills, as well as attention to detail and commitment to quality.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $95,000.00 - $120,000.00

Internal Leveling Code: IC9

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
• Residing in San Francisco : Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles : Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City : This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact View email address on click.appcast.io.