Team Lead

Melt exists to serve happy ICE CREAM, one scoop at a time.

We believe treats can change your day - and your day can change the world.

At MELT, we don't just sell ice cream. We create the best five minutes of someone's day.

Position: Scoop Shop Team Lead

Location: Fort Worth, TX

Schedule: Full-Time (35-45 hours/week)

Compensation: $20-24 per hour

Our Team Leads are the heartbeat of each Scoop Shop.

This is not just a management position - it's full ownership of your shop's people, performance, and hospitality standard. You are the culture carrier, the operational driver, and the example every shift. Our Team Leads work alongside our Scoopers & Shift Leads serving and engaging with customers. Our Team Lead is focused on developing our team members in Shop to grow within their positions, earn promotions and develop new skills.

You are responsible for leading your team to deliver exceptional guest experiences while running a disciplined, profitable, and beautifully executed operation. You own the full performance of your Scoop Shop - people, profitability, product quality, and guest experience. This includes hiring, training, coaching, scheduling, labor forceasting, inventory management, and maintaining disciplined KPI performance.

The Team Lead is expected to work in Shop 35-40 hours a week and up to 45 hours a week during peak weeks or weeks with special events. Our ideal candidate is self-driven, ambitious, goal and task-oriented, people-oriented, and has excellent written and verbal communication skills. Previous food service, retail or customer service experience and leadership or management experience is required. Candidate must be excited to learn and grow with us and must have a passion for people! A happy, upbeat, and positive attitude is required!

What You'll Do:

Lead the Culture & Set the Standard of Exceptional Hospitality

• Lead by example in all you do and set the standard of excellence in your Scoop Shop.
• Lead your Scoop Shop to have a consistent and excellent brand representation both in appearances and in interactions with all of our guests and visitors
• Prioritize and cultivate relationships with our team members and community.
• Serve and engage with customers alongside Shift Leads & Scoopers daily ensuring excellence, provide coaching and course-correcting team members when needed
• • Greet customers upon entering our Scoop Shops
  • Guide customers through our menu by offering samples, sharing your favorites, and making recommendations
  • Engage with customers and provide a positive and upbeat experience throughout their whole experience. We offer the best 5 minutes of someone's day.
  • Make and serve various products in our Scoop Shop such as housemade waffle cones, ice cream scoops, milkshakes, and more!
  • Cashier using a POS system, repeating customer orders back for verification
• Seek opportunities to go above and beyond with an emphasis on wowing guests and boosting sales in your Scoop Shop ensuring you train and develop your team members to have the same attitudes and mindset. We offer the best 5 minutes of someone's day.
• Have fun with our customers and your team members!

Own the Operation & Drive Performance

• Take full responsibility for your Scoop Shop. Own your decisions and learn from your mistakes.
• Make Scoop Shop operational decisions strategically with the long term health of the business in mind
• Be proactive in your work. We strive for consistency through preparedness, even when flexibility is required
• Have day-to-day understanding of the store's numbers in order to analyze weekly Scorecard data including sales, labor, checklist completion ratios and other KPIs to ensure the Scoop Shop remains profitable and on track to hit weekly goals.
• Actively be familiar and utilize all of Melt's current software support platforms to enhance KPIs and productivity. While staying up to date with new features in: Homebase, Market Man, Square, and Zenput and be able to adapt to new technology rollouts.
• Be vulnerable and transparent. Don't be afraid to ask for help when you've hit a road block.
• Collaborating and communicating positively, timely, and effectively with MELT leadership.
• Lean into curiosity and remain open to growth and development in your role.
• Approach problems with a positive mindset and creativity when needed

Execute Operational Excellence

• Create a weekly schedule for all team members in line with scorecard goals and sales per hour to optimize labor costs and guest experiences
• Follow daily processes to ensure you set the team up for success on your shifts and the shifts that follow; oversee that team members complete these tasks daily. These daily processes empower and equip our teams.
• • Ensure daily, weekly, and monthly checklists are completed up to MELT standards
  • Fill out Shift Huddle Document daily and have a Pre-Shift huddle with team members on Shift
  • Complete a daily Blackbook Entry recapping your Shift
  • Check the work of your team members, provide coaching and course correcting as needed
  • Complete an end of the night walk through before locking up and leaving
  • Complete inventory counts following MELT processes and place an order through MarketMan as needed
  • Provide daily constructive feedback and creative ideas about customer interaction, products and shop operations through red and green forms
• Maintain cleanliness, organization, and audit readiness at all times
• Ensure Scoop Shop remains clean up to MELT standards and alert Leadership of maintenance issues in a timely manner
• Pass internal Monthly Scoop Shop Audits making corrections and adjustments to prevent items from reoccurring, Pass Annual or Bi-Annual City Health Inspections
• Actively manage the Scoop Shops inventory to remain organized, take inventory weekly or bi-weekly, and place orders from Joy Factory.
• Ensure Scoop Shops COGS stay in line with Scorecard goals while minimizing excess waste ensuring all team members in Shop follow correction labeling and FIFO processes.

Team Management

• Manage team morale and develop a positive staff culture in accordance with the brand's mission and core values.
• Collaborate and communicate positively, timely, and effectively with team members. We communicate our expectations clearly, provide adequate coaching, and hold people accountable.
• Interview, Hire and Train new team members following proper MELT processes utilizing Trainual, our Passports and hands-on learning
• Have a mindset to challenge and support our team to grow and develop themselves and others
• Follow proper documentation processes for all employee write-ups and terminations

What It Takes to ROCK This Role:

• Exemplify MELT's Mission & Core Values in all you do
• Enthusiasm that is contagious
• Honest and trustworthy
• Goal-driven and task-oriented
• People-centric
• Positive, upbeat, and resilient
• Self-starter
• Proactive Mindset, anticipating issues before they become problems
• Kind & Caring
• Organized & disciplined
• Punctual & Reliable
• Strong in written and verbal communication
• Willingness to learn
• Desire for personal growth

Most importantly: you genuinely love developing people and creating joyful experiences!

Requirements:

• 1+ year of experience (food service, retail, hospitality, or similar fast-paced environment) where you have held responsibility such as a key holder, shift leader, manager, training specialist or similar
• Experience using POS systems
• Experience coaching, giving feedback, and holding team members accountable
• Comfort analyzing numbers (sales, labor %, COGS, KPIs) and making decisions based on data
• Ability to work 35-40 hours per week in-shop (up to 45 during peak seasons)
• Availability to work evenings, weekends, and holidays as needed
• Ability to stand for extended periods and perform physical shop tasks (scooping, lifting inventory, cleaning, etc.)
• Strong written and verbal communication skills
• Commitment to upholding MELT's hospitality and brand standards

Preferred Experience (Not Required):

• 1+ year of management experience (food service, retail, hospitality, or similar fast-paced environment)
• High-volume retail/food service experience
• Experience reporting weekly metrics and managing KPI dashboards
• Experiencing hiring, training and team performance management and coaching
• Inventory management and ordering systems
• Familiarity with scheduling software
• Experience leading through seasonal sales spikes

Transferable Skills We Value:

• Hospitality or service-driven industries (restaurants, hotels, fitness studios, salons, specialty retail)
• Education or coaching (teaching translates well to team leadership)
• Structured leadership environments
• Sales-driven environments with clear performance metrics
• Event management or operations coordination
• Key holder, shift leader, training specialist, or other similar positions that highlight responsibility and leadership

What We Offer You:

• Pay starts at $20.00-$24.00 per hour depending on experience
• 2-weeks Paid Time Off accrued annually
• Company-subsidized health, dental, and vision insurance for full-time team members averaging 30 hours per week or more
• Company-paid life insurance and short term and long term disability insurance for full-time team members averaging 30 hours per week or more
• MELT is fast growing and there is an opportunity for upward growth within our company
• Ongoing Leadership Development training
• Discounts on merchandise and ice cream purchases

About Melt Ice Creams

Founded in Fort Worth in 2014, Melt Ice Creams is a premium local creamery known for scratch-made ice creams, housemade inclusions, and creative flavor innovation. With five DFW scoop shops, a commissary kitchen (The Joy Factory), a catering team, and a small wholesale presence - operational excellence is essential to our success.

About

Melt Ice Creams is a local creamery that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality premium ice creams and providing a quality work experience for our team members. MELT has five scoop shops, a commissary kitchen named the Joy Factory and a catering team. MELT is always looking to add team members eager to join the fun! We pride ourselves in serving happy ice creams and happy experiences for our customers and team members alike.