Executive Director, Partner Product Modernization

Start your next chapter leading large-scale modernization that reshapes how customers and partners experience card products. You’ll connect vision to delivery across teams, platforms, and partners—turning complexity into momentum.

As a Modernization Portfolio Product Leader in Co-brand and Partner Product , you drive the cross-product strategy, sequencing, and execution of modernization workstreams that modernize experiences, capabilities, and platforms. You operate at the intersection of product, technology, data, and design to unlock measurable business value while ensuring foundational work is built to support responsible AI-enabled experiences.

Job responsibilities

• Define and own the cross-product modernization vision, outcomes, and multi-quarter roadmap across participating products and platforms
• Align product leaders and technology partners on scope, sequencing, and shared accountability across a matrixed organization
• Establish target-state principles for architecture, integration standards, governance, and migration approach to drive consistent delivery
• Build and maintain a holistic dependency map, critical path plan, and release sequencing across multiple roadmaps and partner implementations
• Stand up the operating model (cadence, forums, decision rights, escalation paths) to enable fast, transparent decision-making
• Translate strategy into executable delivery artifacts, including program epics, milestones, requirements, acceptance criteria, and resourcing assumptions
• Define success metrics and reporting mechanisms (scorecards, narratives, risks, tradeoffs, decisions needed) for executive stakeholders
• Identify, document, and mitigate risks across technical delivery, operations, compliance, data, and partner/vendor dependencies
• Drive simplification and standardization by promoting reusable capabilities, common API patterns, data contracts, identity, and reporting standards
• Ensure modernization foundations are designed to support responsible use of AI and data capabilities without rework later

Required qualifications, capabilities, and skills

• 10 years of experience leading complex, cross-functional programs or portfolios across product, platform, data, or technology
• Demonstrated experience aligning multiple product roadmaps and delivering shared capabilities across a matrixed organization
• Strong knowledge of modern integration and data exchange patterns, such as APIs, event-driven architectures, data contracts, and migration strategies
• Working fluency in current AI capabilities and limitations, including the ability to assess where AI changes target-state decisions versus adds cost without value
• Experience defining measurable success metrics, establishing reporting cadences, and using data to drive prioritization and decisions
• Proven ability to influence without direct authority and facilitate tradeoffs with senior stakeholders
• Ability to communicate complex strategy and technical tradeoffs clearly to executives, product leaders, and engineering partners
• Experience embedding risk, controls, and governance into program delivery, especially related to customer data and platform modernization

Preferred qualifications, capabilities, and skills

• Experience modernizing partner-facing onboarding, servicing, or integration journeys
• Experience building cross-product operating rhythms and governance for large modernization programs
• Familiarity with designing foundations for intelligent decisioning and AI-assisted customer experiences with appropriate controls and human review

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Lead card modernization strategy and delivery across products, platforms, partners, and data to unlock scalable customer value.