Field Service Technician Coffee/Espresso

Additional Job Description *$1,000 Sign-On Bonus* VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. This position will be servicing the coffee machines, espresso machines and combi-ovens in various commercial customer locations. We provides Sales and Services and offer consultation, professional training, café design and full support from idea conception to daily operations. ** Pay Range $24-28 per hour Based off Experience ** Responsibilities and Duties Professional, courteous, and motivated to deliver the highest value service. Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. Order and schedule delivery of repair parts and maintain inventory. Follow company policy to accurately record and complete work orders while maintaining accurate documentation. Effective interaction with internal dispatch, management, warehouse, and technician teams. Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers. Always maintain a professional and clean appearance, while keeping service vehicle clean and neat. Qualifications and Skills Ability to troubleshoot, test, repair, and service technical equipment. Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. Ability to understand, read, and utilize a multimeter. Ability to work flexible shifts Familiar with basic tools and multimeter Basic understanding and skill-set of Microsoft Office. Valid Driver’s license Organizational Skills, Attention to Detail, Sense of urgency in responsiveness Ability to Adapt to Workplace Environment & Organizational Change Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance Able to lift and move heavy restaurant equipment when needed Benefits 401K Company Match 3 Weeks of PTO Holidays and Floating Holidays Benefits (Medical, Dental, Vision) Company Vehicle and Fuel card, Repair/Service Tools, Supplies, Cellphone Training Provided Over Time Opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at View email address on click.appcast.io. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.