Grievance Coordinator

SEIU Committee of Interns and Residents (CIR)

Grievance Coordinator

Based in the New York, NY, or Los Angeles, CA regions

About Us
The Committee of Interns and Residents (CIR) is the largest house staff union in the United States. We are a local of the Service Employees International Union (SEIU), representing nearly 41,000 resident physicians who are dedicated to improving residency training and education, advancing patient care, and expanding healthcare access for our communities. CIR’s mission is to empower our nation’s interns, residents and fellows to fight for excellence for our patients. 

Job Description
The Committee of Interns and Residents is looking to hire a Grievance Coordinator to join the Strategic Campaigns team. The candidate must be located within either the New York, NY, or Los Angeles, CA regions. CIR is committed to fully engaging our physician members on hospital worksite and CIR contractual issues. To accomplish this, we need a highly driven and committed individual with strong interpersonal and communication skills who can work within a team environment to effectively solve problems. The Grievance Coordinator will report to the Director of Strategic Campaigns. 

What You’ll Do

• Draft and investigate grievances, and make recommendations on the disposition of such grievances.
• Effectively interpret collective bargaining agreements
• Work to understand resident daily work life, structure of training programs, terminology, and role in hospital operations
• Work closely with the Regional Director and Contract Organizer in developing and implementing effective contract enforcement strategies
• Communicate with CIR’s Legal Department to ensure that employers are meeting their legal contractual obligations and that grievances are effectively moved.
• Move grievances beginning at the Step 2 level, including representation of members at grievance hearings
• Represent members at internal hearings involving adverse actions including but not limited to non-renewal of contracts and disciplinary matters
• Work with members, CIR staff and hospital management to resolve grievances prior to arbitration 
• Provide appropriate support to the Legal Department for grievances that advance to arbitration
• Proactively identify needs of the organization by identifying patterns and trends in workplace issues across CIR chapters and respond with solutions

What Makes a Great Candidate

• Ability to independently draft grievances and appeals
• Ability to understanding complex contact language
• Familiarity with labor law (in all jurisdictions we represent), libel/free speech laws, major laws related to health care industry and collective bargaining, unfair labor practices, mediation and arbitration processes
• Understanding of the grievance process and advancing grievances towards arbitration
• Outstanding interpersonal skills with a demonstrated ability to motivate, lead, build strong working relationships and hold others accountable in an equitable manner
• Demonstrated ability to contribute to creating a positive and inclusive work environment that encourages personal responsibility, initiative and innovation
• Strong writing skills for clear and accurate drafting of grievance, appeals, and member communications
• Demonstrated ability to handle multiple high priority projects with competing deadlines
• Demonstrated ability to resolve conflicts while maintaining important and effective relationships
• Excellent listening, verbal communication, and problem-solving skills
• Technologically savvy, including a thorough knowledge of MS Office programs 
• Proficiency with Google products such as Gmail and Google Drive (Docs & Sheets) 
• Demonstrated ability to exercise excellent independent judgment, think strategically and act proactively
• The ability to thrive and operate in a fast-paced, mission driven environment with quick thinking, energy, humor, flexibility, and above all professionalism
• Proven ability to work with diverse group of people, from union members to union staff and leaders 
• Ability to critically evaluate one’s own performance, incorporating feedback into improving performance
• Ability to develop one’s own skills, acquire relevant knowledge and proactively seek opportunities to learn
• Strong planning and time management skills, ability to develop work plans with minimal supervision, including prioritizing and managing multiple tasks 
• Ability to facilitate the learning of others
• Demonstrated interest in the work and the membership

CIR is Looking for Candidates Who Have

• Minimum 4-year degree, BA/BS, preferred but not required
• Minimum five years relevant contract enforcement/research/organizing experience
• Strong analytical skills 
• Mastery of arithmetic, basic statistics, and related software such as Microsoft Excel
• Must be fully vaccinated for Covid in accordance with CDC guidelines, subject to any laws of the state in which the applicant resides
• Valid driver’s license
• Ability to work long and irregular hours including evenings and weekends
• Willingness to travel and work in different states for determined periods of time as needed 

CIR Offers 
Competitive salary ($111,634 – $134,923) commensurate with experience and in compliance with the staff collective bargaining agreement. Excellent benefits package including health, dental, and vision coverage with no employee contributions; generous paid leave time including four weeks’ vacation within the first calendar year of employment, paid holidays, personal days, and sick days; short and long-term disability insurance; 401(k); defined benefit pension plan; and mileage reimbursement. 

To Apply
In addition to a résumé, please include a cover letter that explains your reason for wanting to work for CIR, an example of how you demonstrated success in a similar position, and a description of how this position fits into your long-term career plan. Please be sure to include all of your paid professional experience on your résumé. Please send your résumé and cover letter to View email address on unionjobs.com with the Subject Line: Grievance Coordinator .

CIR is committed to equal opportunity for all employees and applicants and encourages applications from all qualified candidates. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected category recognized by state, federal or local laws. CIR provides reasonable accommodations, in accordance with applicable law, for qualified individuals with disabilities, for individuals’ religious beliefs and practices, and on any other basis required by law. If, to apply for this job or to participate in a job interview, you require a reasonable accommodation, please let us know. 

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