Bilingual Spanish Call Center Sales Representative (English/Spanish)

This full‑time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid‑remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work centre 3‑4 days weekly and remotely from home 1‑2 days weekly. As the voice of AT&T – a global leader in communications and technology – you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers, helping customers stay connected to what matters most. Pay Transparency: Our Premier Service Consultants earn $20.18 hourly + commission if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earns top representatives $62,280+ per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day‑to‑Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast‑paced environment. Identify upselling opportunities and close deals to reach sales and commission targets. Accurately resolve issues related to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime. Paid training to set you up for success. Key expectations to succeed: Commissioned sales experience highly preferred. Unwavering Customer Focus. Strong Work Ethic. Adaptability. Problem‑Solving Skills. Attention to Details. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage. 401(k) plan. Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone. Tuition reimbursement program. Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company‑designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave. Additional sick leave beyond what state and local law require may be available but is unprotected. Adoption Reimbursement. Disability Benefits (short term and long term). Life and Accidental Death Insurance. Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. Employee Assistance Programs (EAP). Extensive employee wellness programs. Work From Home/Hybrid Requirements: You will need verified internet service with a minimum of 12 mb upload speed and 18 mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc. If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling. Apply today! Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr AT&T