Warranty Specialist

Warranty Specialist

LHH is seeking a Warranty Specialist for a client in Summit County, Ohio! This is a great opportunity for someone with strong analytical skills, a passion for quality, and experience managing warranty processes within a manufacturing environment.

Position Overview

The Warranty Specialist will lead warranty claim investigations, support continuous improvement initiatives, and serve as a key liaison between Quality, Engineering, and Customer Service. This role ensures product issues are accurately documented, analyzed, and resolved while driving improvements that reduce repeat failures.

Key Responsibilities

• Manage the full lifecycle of warranty claimsfrom initial receipt to closure
• Conduct detailed root-cause analyses and failure investigations
• Collaborate with Quality Assurance, Engineering, and Production teams to resolve issues
• Track trends, identify recurring problems, and recommend corrective actions
• Prepare and deliver warranty performance reports and dashboards
• Communicate findings with internal teams and external customers
• Support quality audits and continuous improvement activities
• Maintain detailed documentation of all warranty-related activities
• Participate in product evaluations and testing to validate corrective actions

Qualifications

• Bachelor's degree in Engineering, Quality, Industrial Technology, or a related field (required)
• 25 years of experience in warranty, QA, or product support within a manufacturing environment
• Strong understanding of root-cause analysis tools (5 Why, Fishbone, etc.)
• Experience working cross-functionally with engineering and manufacturing teams
• Excellent communication, documentation, and analytical skills
• Proficient with ERP systems and Microsoft Office

Benefits

• 401k
• PTO

Pay Details: $21.00 to $24.00 per hour

Search managed by: Crystal Root Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply