Director of Enterprise Applications & Solutions

Director of Enterprise Applications & Solutions


Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at View email address on click.appcast.io . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call View phone number on click.appcast.io.

Position Details

Classification Information
Position Classification Title
IT Database Professional, Principal Database Administrator

FLSA
Exempt

Position Class
89798

Position Overview
Join the Ramily!
Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below: UNC System Employee Benefits Central UNC System Retirement Benefits WSSU Holiday Schedule WSSU Discounts and Perks

Position Summary
Winston-Salem State University continues to shine on national platforms, consistently ranking high among the best. Our commitment is to provide students with an exceptional educational journey that equips them for success. CollegeNET, a leading technology provider and creator of the Social Mobility Index (SMI), has recognized WSSU as the top North Carolina institution for social mobility. This ranking reflects our dedication to supporting under-resourced students by offering affordable tuition and guiding them into rewarding careers. At Winston-Salem State University, we foster a vibrant community where students, staff, and faculty come together to live, work, and thrive.

The Director of Enterprise Applications & Solutions plays a pivotal role in our university's success by managing all aspects of the Ellucian Banner and related Enterprise Resource Planning applications. This vital role ensures that our technology services, including installation, configuration, programming, hosting, and troubleshooting, run seamlessly to support the university's operations. The Director leads a talented team of programmers, business systems experts, and intelligence analysts, providing technical leadership and guidance in enhancing existing systems, developing new applications, and integrating innovative solutions. Beyond managing technology, the Director is deeply committed to serving the university community, offering expert support to staff and faculty, and ensuring our systems meet the evolving needs of the WSSU family.

Key Responsibilities of the Director of Enterprise Applications & Solutions include :

• Provides strategic and operational leadership for the university's enterprise applications and digital solutions ecosystem, including Banner ERP and ancillary systems, enterprise and departmental applications, Canvas and educational technologies, Microsoft 365 services, institutional reporting and analytics platforms, public website and web applications, enterprise integrations, and related digital services.
• Oversees application administration, development, enhancement, integration, maintenance, security, testing, and operational support for enterprise systems that support academic, administrative, student success, financial, research, and compliance operations.
• Leads enterprise application modernization initiatives, systems integrations, digital transformation efforts, and process improvement initiatives designed to improve operational effectiveness and the user experience across university platforms.
• Provides oversight for reporting, analytics, and business intelligence solutions that support institutional planning, operational reporting, compliance obligations, and data-informed decision-making.
• Responsible for the successful delivery of new or modified enterprise applications, integrated systems, reporting solutions, web applications, and educational technologies.
• Ensures enterprise systems and digital platforms remain reliable, secure, scalable, accessible, and aligned with institutional priorities and operational continuity requirements.
• Coordinates and collaborates with the University of North Carolina System Office (UNCSO), technology vendors, campus stakeholders, and external partners to support enterprise technologies, shared services, integrations, and hosted solutions.
• Serves as the primary relationship manager for major enterprise application vendors and technology partners, including ERP, reporting, educational technology, cloud services, and web application providers.
• Collaborates with OIT leadership and campus departments to align enterprise application strategy, customer support, infrastructure services, cybersecurity requirements, and institutional priorities.
• Oversees enterprise application governance, operational planning, resource allocation, service delivery expectations, and project prioritization across the application portfolio.
• Establishes and monitors service expectations, operational metrics, and service level agreements for enterprise applications and digital services.
• Provides technical and managerial oversight for day-to-day enterprise application operations, ensuring continuity of operations, operational reliability, maintenance planning, upgrade coordination, compliance reporting support, and continuous service improvement.
• Provides leadership and oversight for personnel, organizational planning, staff development, succession planning, and performance management activities within the Enterprise Applications & Solutions directorate.
• Recommends organizational structure, staffing strategies, operational priorities, and resource planning to ensure effective and sustainable delivery of enterprise technology services.
• Supports recruitment, onboarding, mentoring, professional development, and retention of technical staff.
• Participates in institutional governance committees, strategic planning initiatives, technology advisory groups, and university collaborations related to enterprise systems and digital services.
• Represents the university through participation in UNC System initiatives, professional organizations, conferences, and higher education technology communities.
• Promotes innovation, customer service excellence, collaboration, process improvement, and adoption of best practices in enterprise applications and digital services management.
• Works collaboratively with the Deputy CIO & Chief Information Security Officer to ensure enterprise applications and digital platforms align with university cybersecurity, compliance, accessibility, privacy, and data governance standards.

Position Information
Position Number
000377

Working Position Title
Director of Enterprise Applications & Solutions

Building and Room No.
Elva Jones, RM 1207- 601 Martin Luther King Jr Drive

Appointment Type
Permanent Full-Time

If Time Limited.
No

Appointment Length.
12

Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
Not Mandatory

Normal Work Schedule
Monday - Friday 8am- 5pm, weekends, evenings and On-Call as needed

Department Required Skills

• Bachelor's degree from an accredited institution, or an equivalent combination of education and experience.
• Minimum eight years of progressively responsible experience supporting enterprise applications, systems, services, or technologies
• Seven or more years of progressively responsible management and leadership experience overseeing technical teams within a complex organizational environment
• Demonstrated experience mentoring technical staff, developing emerging leaders, building operational maturity, establishing operational standards, and fostering a collaborative and customer-focused team environment.
• Significant experience supporting and managing ERP systems, integrations, reporting platforms, web applications, educational technologies, Microsoft 365 services, SaaS/cloud technologies, digital service environments, digital transformation initiatives, enterprise modernization projects, vendor relationships, and cross-functional technology operations.
• Strong analytical, organizational, interpersonal, customer service, and communication skills
• Knowledge of application integration methodologies, web technologies, service management principles, digital service delivery, and current trends in higher education technology.
• Knowledge of cybersecurity, accessibility, compliance, privacy, and data governance principles

Preferred Years Experience, Skills, Training, Education

• Advanced degree in Information Technology, Information Systems, Computer Science, Business Administration, Higher Education Administration, or related field
• ITIL Foundation Certification
• Project Management Professional (PMP) Certification
• Strong Oracle technical background with SQL and PL/SQL experience
• Significant technical knowledge of process design, service management, application lifecycle management, systems integration, and enterprise architecture principles.
• Significant technical knowledge of and experience with HTML, CSS, PHP, JavaScript, APIs, and web application technologies. Knowledge of C, Java, JQuery, Groovy, or related technologies
• Knowledge of software testing, release management, upgrade planning, and change management processes involving complex enterprise environments and competing operational priorities.
• Experience developing strategic technology plans, operational roadmaps, annual objectives, and enterprise project priorities.
• Demonstrated ability to provide strategic guidance and consultation related to enterprise applications, digital services, business process improvement, and technology solutions.

Required License or Certification

Valid US Driver's License
No

Commercial Driver's License Required
No

Physical Required
No

List any other medical/drug tests required

Posting Details

Posting Details
Internal Posting Only
No

Time Limited Position
No

Appointment Length

Salary
Commensurate with education and experience

Open Date
05/27/2026

Close Date

Open Until Filled
Yes

Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at View email address on click.appcast.io . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call View phone number on click.appcast.io.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Describe your technical and operational experience with ERP systems or enterprise applications, including areas such as application administration, programming or development, systems analysis, process improvement, reporting, integrations, upgrades, testing, or functional support.
   
   

   (Open Ended Question)

2. Describe your experience working within higher education, state government, or other complex organizational environments, including collaboration with functional departments, vendors, or external partners.
   
   

   (Open Ended Question)

3. Describe your experience supporting and managing enterprise applications, ERP systems, reporting platforms, educational technologies, web applications, Microsoft 365 services, SaaS/cloud technologies, or systems integrations within a complex organizational environment
   
   

   (Open Ended Question)

4. Describe your experience leading technical teams, mentoring managers or staff, developing operational maturity, and supporting organizational growth or modernization initiatives.
   
   

   (Open Ended Question)

5. Do you have at least seven (7) years of progressively responsible management and leadership experience overseeing enterprise applications, ERP operations, digital services, or technical teams?
   
   

   (Open Ended Question)

6. Do you have direct experience supporting enterprise resource planning (ERP) systems in a higher education environment?
   
   

   (Open Ended Question)

Applicant Document



Required Documents

1. Resume
2. Cover Letter
3. References List

Optional Documents