Medical Records Coordinator

Medical Records Coordinator | Atos Medical-US | New Berlin, WI | Remote

Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

About Atos Medical

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox® voice prosthesis and TRACOE tracheostomy products.

As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

We are seeking a Medical Records Coordinator to join our team!

SUMMARY

The Medical Records Coordinator appropriately and accurately performs administrative duties to verify, organize, maintain and analyze clinical records and other documents for patients receiving supplies from Atos Medical.   This position qualifies records to support medical necessity for supplies, contacts provider offices to secure missing clinical records and files records in the proper patient account.  The Medical Records Coordinator reviews records for completeness and accuracy and ensures all documents are electronically signed.  This role will support other departments who require medical records to service our patients. The Medical Records Coordinator will adhere to HIPAA (Health Insurance Portability and Accountability and 42 CF Part 2 regulations and all applicable state, federal and local laws pertaining to the maintenance and release of medical records.

Main job responsibilities:

• Appropriately and accurately requests pertinent and relevant records for patient care, quality review and audits in a timely manner.
• Uploads all received documents into the patient’s electronic health record.
• Review each medical record for appropriate diagnosis, documentation of medical necessity and electronic signature from the prescribing provider.
• Facilitates the correction of deficient documentation.
• Observe confidentiality and safeguard all patient related information.
• Responsible for coordinating the release of medical information to insurance companies, attorney’s, state and federal agencies upon request.
• Notify the requester when records are available.
• Identify and report errors and quality deficiencies to manager.
• Maintain customer records by entering information accurately and completely.
• Maintain a good working relationship within the department and other departments.
• Adhere to company requirements, policies and standards.
• Communicates with team members effectively and constructively to reduce conflict and enhance the resolution of issues.
• Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries.
• Follow up with outside facilities, providing key information and documenting interactions.
• Provide excellent customer service.
• Contribute ideas on ways to resolve problems to better serve the customer and/or productivity.
• Answering main phone line in the department.
• Retain knowledge of Medicare policies and federal/state regulations that affect sales activities and interactions with physicians.

Basic Qualifications:

• 1-2 years of related medical records experience in a healthcare setting
• HS Diploma or GED
• Experience with computers and demonstrated proficiency with software programs
• Minimum keyboarding speed of 5000 key-strokes per hour

Preferred Qualifications:

• Associates degree in medical office management, health information management or related field
• 2-3 years of experience working with database management of medical records
• Working knowledge in a Durable Medical Equipment environment, its procedures and criteria
• Medical terminology highly preferred

Skills and Abilities:

• Knowledge of health information management services.
• Strong organizational and interpersonal skills.
• Ability to determine appropriate course of action in more complex situations.
• Commitment to customer service excellence and high standards.
• Excellent written and oral communication skills.
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Clerical skills including proficiency with date entry and computer programs (i.e. Microsoft Word, Excel, and Outlook).
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
• Ability to take initiative and work independently.
• Call center experience desired as position entails a high amount of interaction over the phone.

WE OFFER

Atos Medical is a global leader headquartered in Sweden, united by a shared purpose and strong values. Guided by our superpowers— patient-centric, dedication, agile, and the belief that you never walk alone —we support and empower our users, our colleagues, and our partners every day. We believe in working together, growing together, and treating everyone we interact with—patients, coworkers, health care professionals, and partners—with respect and integrity .

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

TOTAL REWARDS

At Atos Medical, a Coloplast company, we value and reward the contributions of our employees. Our total rewards package supports your well-being, professional growth, and work-life balance. Here's what you can expect:

Health & Wellness:

• • Comprehensive medical, dental, and vision coverage for you and your family.
  • Access to company-sponsored wellness programs and mental health resources
  • Paid leave for qualifying events, and generous parental leave for both birthing and non-birthing parents.
  • Health Savings Account (HSA) with employer contributions

Financial Security: Competitive 401(k) with company match, financial planning services, and corporate discounts.

State-of-the-art facility: Hybrid and onsite employees work from our state-of-the-art facility, thoughtfully designed with sit-stand desks, large monitors, and premium onsite amenities, including a gym and golf simulator.

Work-Life Balance: Flexible work options, Generous PTO plan, 10 paid holidays, and summer hours to help you recharge.

Professional Development: Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement.

Community & Culture: Join a Top Workplace, as recognized by USA Today and the Milwaukee Journal Sentinel. We foster a supportive environment where everyone feels valued and included. Engage in team-building, volunteer events, and our sustainability initiatives.

Atos Medical, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact View phone number on careers.coloplast.com.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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