Lead Barista

Job TitleFood & Beverage PositionLocation307 W 39TH ST, New York, NY 10018-1402, United StatesHourly WageISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $20.00 - $25.00 per hour.Work HoursThe work hours for this position are Mon-Fri, 9:00 pm - 5:30 am.Key PurposeWelcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.Success CriteriaArrive on time to all shiftsProper uniform including non-slip shoes and name tagProfessional appearanceProvide outstanding hospitalityDon't be afraid to ask for helpKey Areas of Collaboration and InfluenceSupporting the Supervisor with inventory countsA strong commitment to guest experienceAlways remember safety firstBuild respectful relationships with all teammates and questsWillingness to take directions from the Chef, Front of the House Manager, and Catering ManagerBuild relationships with delivery vendorsIdeal Candidate ExperienceMust have a passion for customer serviceAlways have a positive attitudeBe dependable & reliableAbility to communicate effectivelyKnowing your equipment is clean and in good working orderAbility to keep calm under busy working conditionsKey AccountabilitiesTraining and supporting new staff during their transition to the unit.Assigning and maintaining cleaning schedules and checklists for shifts.Ensuring all baristas adhere to drink recipes and provide accurate ordersMaintaining proper order-taking processes according to allergen guidance.Properly setting up all equipment neededClean & sanitize work and service areasStation set to execute guest service / satisfactionPrepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teasOrder, receive, or stock supplies or retail productsOperate cash register and be familiar with self-service kiosksMaintain product inventory to established levelsRecognize products; accurately restock & rotate productSmile, greet, and serve customers, making them feel welcomeComplete necessary HACCP to ensure safe temperature controlDisplay merchandise in an attractive mannerWeigh, grind, or pack coffee beans for customersStock, clean and organize coolers in attractive mannerLabel and display signs for all itemsOther duties as assignedMust follow all safety rules and actively prevent accidentsPhysical Demands & Work EnvironmentAbility to lift a minimum of 25 poundsMust be able to stand for periods of 7 hoursMust be able to work under pressure during peak periods of the dayMust offer outstanding hospitality for their entire shiftHSEQ Compliance:All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where applicable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.