Teller Supervisor W. Monroe St., Phoenix, AZ

What You'll Do This position will be located at our Monroe Branch: 1812 W. Monroe St., Phoenix, AZ 85007. Summary Supervises and coordinates activities of tellers who receive and pay out money and keep records of transactions in the credit union. Performs the following duties. Essential Functions The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. Supervise a team of tellers, providing direction and support to ensure efficient teller line operation. Conduct daily performance monitoring, provide coaching, and deliver feedback to enhance service quality and operational accuracy. Coordinate with the Branch Manager for teller staffing needs, including scheduling and coverage during peak periods. Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation. Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies. Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled. Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements. Implement and enforce standardized procedures to improve teller line efficiency and service quality. Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork. Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction. Act as a working teller during peak hours to support member service and maintain efficient branch operations. Promote and cross‑sell credit union products and services to members, assisting tellers in identifying sales opportunities. Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements. Monitor and enforce branch security procedures, including controlling access to the vault and ensuring secure handling of cash and negotiable instruments. Prepare and review daily reports related to teller operations, ensuring accuracy and completeness. Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments. Support the implementation of branch‑level initiatives and procedures as directed by the Branch Manager. Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction. What You Bring High School Diploma or General Educational Development (GED) required. 3 to 5 years of similar or related experience; previous Teller Supervisor experience in a similar asset‑size branch preferred. Excellent verbal and written communication, organizational, interpersonal, and time‑management skills. Strong leadership, critical‑thinking, and problem‑solving skills. Paid time off: paid holidays, floating holidays, personal days, vacation days, and sick time. Target hiring range $21.12/hr – $26.40/hr (depending on experience and prior to any incentives). Benefits The position offers paid holidays, floating holidays, personal days, vacation days, and sick time. Compensation ranges from $21.12 to $26.40 per hour based on experience. Additional Information Applicants will be required to sign an authorization for OneAZ to conduct a credit and criminal background check in accordance with applicable laws. All candidates will be considered in compliance with equal employment opportunity laws. The position may be subject to certain regulatory compliance requirements, including the Bank Secrecy Act, Anti‑Money Laundering regulations, the USA Patriot Act, and the Office of Foreign Assets Control policies. #J-18808-Ljbffr