Call Center Coordinator at LIFEwest Ambulance Phoenix, AZ

Call Center Coordinator job at LIFEwest Ambulance. Phoenix, AZ.

BETTER PAY. BETTER CULTURE. BETTER PEOPLE.

Full-Time 12/hour shifts Schedule: Front half (Sunday–Tuesday, every other Wednesday) or Back half (Every other Wednesday, Thursday–Saturday) Job Summary: The Call Center Coordinator is responsible for coordinating and dispatching non-emergency ambulance transportation requests in a fast-paced, 24/7 call center environment. This position ensures accurate, timely, and professional communication between patients, healthcare facilities, and field crews while maintaining compliance with LIFEwest’s protocols and service standards. Key Responsibilities: Duties/Responsibilities: Dispatching & Call Coordination Serve as the primary point of contact for incoming calls/requestsrelated to medical transportation requests. Accurately gather and document essential trip information, ensuring all details are entered correctly into the dispatch system. Prioritize and coordinate ambulance assignments based on urgency, location, and resource availability. Maintain clear and professional communication with field crews, healthcare facilities, and clients to ensure smooth transport operations. Monitor ongoing calls and dispatch activity to ensure timely responses and adherence to company and client protocols. Escalate issues or service delays to the Lead or Operations Manager as needed. Assist with verifying trip and billing information to ensure accuracy prior to processing. Operational Support Maintain accurate records of calls, dispatches, and billing communications within the system. Assist with shift handoffs by ensuring all pending trips and issues are communicated to the next shift. Follow established policies, procedures, and protocols to maintain service quality and compliance. Participate in ongoing training and quality assurance activities to enhance service performance. Other duties as assigned Qualifications: High school diploma or GED required. 1–2 years of experience in dispatch or call center operations, preferably in ambulance, EMS, or medical transportation. Strong multitasking, problem‑solving, and organizational skills. Excellent communication and customer service abilities. Ability to work effectively under pressure in a 24/7 operational environment. Proficiency with dispatching and call management software. Professional, calm, and composed demeanor during high‑stress situations. Flexibility to work varying shifts, including nights, weekends, and holidays. Physical Requirements: Must be able to lift 15 pounds at times Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 25 pounds occasionally. Ability to use a computer keyboard and calculator. Work environment is indoors, majority of the time is spent sitting at a desk.

SALARY RANGE:

The base salary range for this position is $21/hr – $23/hr, DOE. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non‑discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job #J-18808-Ljbffr LIFEwest Ambulance