Restoration Manager

Job Description

Job Description

Position Overview

This position is responsible for managing field restoration personnel. Additionally this position is responsible for reviewing and approving time entries for their team that impact job costs and billing, as well as assigned personnel time off requests. As needed you may be called to oversee large losses that require additional management and supervision.

Key Responsibilities

Communicate professionally with customers, subcontractors, employees and insurance companies
Coordinate and manage multiple residential, commercial, industrial and institutional projects of various complexities
Provide technical explanations to clients, adjusters, consultants and others
Meet with estimators and project managers regularly to ensure accuracy of all work being performed and regular contact with customers is maintained
Visit job sites as necessary to ensure quality
Schedule daily work orders submitted from the estimators and project managers for restoration, contents and light rebuilds per staff capability.
Provide constructive feedback and direction to complete tasks on time and within budget
Ensure all work crews are appropriately uniformed
Meet with municipal inspectors and secure needed permits as required
Oversee all moisture mapping for water losses.
Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism
Respond to emergencies including after hour responses as necessary
Develop and manage a sustainable contents operational process
Conduct regular two-way assessments of staff performance
Manage daily logistics and job assignments of field personnel and equipment
Coordinate daily needs with temp staffing companies
Coordinate job starts and schedule appointments with customers and clients
Handle customer complaints that pertain to quality of work or performance of employees
Complete accident, injury, & incident reporting forms
Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.
Attend BELFOR sponsored operations and safety training courses as required
Other projects and duties as assigned

Experience and Qualifications

Bachelor's degree in a related field, preferred
Minimum 5 years' managerial experience with restoration, cleaning, and/or applicable construction industries on commercial, industrial, and/or institutional projects, or equivalent
Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic
Proficient with restoration industry management system (Restoration Manager, DASH, Service Software, LUXOR), or equivalent
Hazardous material identification ability, including asbestos, lead paint, mold and IICRC unsanitary water categories 2, 3, and Special Situations strongly preferred
Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinations strongly preferred
Willing to work nights and weekends and travel when necessary
$500,000 single project capability and $1,000,000+ aggregate project capability
Intermediate training and experience with two of the following:
Water Damage
Fire Damage
Contents Damage
Advanced training and experience with one of the following:
Water Damage
Fire Damage
Contents Damage
Familiarity of Material Safety Data Sheet (SDS) use preferred
Experience with site-specific safety plans
Satisfactory completion of OSHA Construction 30 hour course preferred
Valid EPA Lead RRP Certified Renovator license preferred
Knowledge of DOT requirements
Eligible to operate a motor vehicle per BELFOR's vehicle policy
Proficient with Microsoft Office programs (Outlook, Excel, and Word)
Comprehensive understanding of customer service, principles and practices
Work under time constraints to meet specific timelines

Physical Requirements

Frequent lifting in excess of 50 lbs.
Sustained periods of standing, walking, bending, and kneeling
Access and mobility in tight spaces
Manual dexterity needed for keyboarding and other repetitive tasks
The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.

Company Description

BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.