Service Manager

Service ManagerOur client is a rapidly growing large regional mechanical contractor focused on commercial multifamily and hospitality projects. They are seeking a Service Manager to join their growing team in the Washington DC area.Job DutiesWorks with all levels of staff in the service department, office, VP leaders, service technicians, sales and dispatcher.Lead in developing high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff, including timely completion of employee performance appraisals.Works closely with the Insides Sales Lead to map out the duration and scope of projects.Works with field personnel to generate materials lists to ensure that all appropriate materials are ordered timely.Works with the Dispatcher to ensure that labor is assigned appropriately to each project, so jobs are completed timely.Provides daily updates to the Executive team regarding job status and to discuss items needing additional attention/resolution.Works with the VP of Sales – Service to ensure that the project execution matches the original project vision as encapsulated in the quote/bid/contract.Assists with the management of the warehouse and materials.Evaluates area safety needs/requirements to assist in the implementation of safety policies, procedures, and training.Upholds a high level of quality for AMSI's customers, for both professional communication and high-quality technical service. Represents the company by serving as a direct customer contact.Communicates directly with Team Leaders when a specific technician is struggling or not performing as the expected level of their role. Provides feedback to management in their daily update regarding that technician/laborer.Formulate weekly plans that outline labor tasks and materials needed.Prepare and maintain accurate records, logs and reports.Check-in with technicians throughout the day to receive updates and job progress.Develop, maintain, and strengthen relationships with key owners, developers, architects, engineers, and general contractors.Other duties as assigned.Job Requirements15+ years of engineering, architectural, construction, or project management experience in related markets.Bachelor's degree in Construction Management, Project Management, Architecture, Engineering or equivalentStrong organizational skills: candidate should be energized by working with different teams, both internal and external.Extensive knowledge of method, equipment and tools used in the HVAC service and installation trade.Ability to read and understand construction drawings. Ability to accurately measure. Ability to multitaskAble to understand and manage job budgets and deadlines.Extensive knowledge of principles and practices of HVAC repair, maintenance, and installation.Extensive knowledge of standard practices, equipment and tools related to the HVAC trade.Extensive knowledge of various mechanical systems related of the HVAC trade.Extensive knowledge of various electrical and control systems related to the HVAC trade.Extensive knowledge of operating and repair characteristics of various HVAC systems.Extensive knowledge of methods and techniques of welding and fabrication.Strong problem solving and critical thinking skills.Strong organizational and leadership skills.Strong communication skills.Comfortable with ladders and heights.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. On occasion, lift and/or move more than 75 pounds with assistance.Job CompetenciesTo perform the role successfully, an individual should demonstrate the following competencies:Attendance & Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Reliability - follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.Quality - demonstrates accuracy and thoroughness; monitors own work to ensure quality.Productivity & Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.Teamwork - contributes to building a positive team spirit; puts success of team above own interests.Communication - listens and gets clarification; responds well to questions.Safety and Security - examines safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.