Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

About Our Agency

Since opening our agency in 2006, we've been committed to providing personalized insurance and financial service solutions while building lasting relationships with our customers throughout the Jacksonville and St. Johns communities. As a locally owned agency, we believe every customer deserves a customized plan tailored to their unique needs and goals.

Our team takes pride in delivering exceptional service in a supportive, collaborative environment where professional growth and teamwork are encouraged. Recognized with honors including Chairman's Circle, Ambassador Travel, and Presidents Club, we're passionate about helping our customers protect what matters most while creating rewarding career opportunities for our team members. If you're looking to join a high-performing agency that values people, community, and personal development, we'd love to hear from you.

Position Overview

This position is in-office and requires working onsite at the agency location.

Monday-Friday 8:30am-5:15pm  

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Experience in sales preferred.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options. 

Requirements

• Bi-lingual (Spanish) Preferred 
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. {% if job.is_aspirant %} By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. {% endif %} State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.