Inside Sales Associate - Work from Home

Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to Work For, headquartered in Dallas, Texas. For over a century, we have partnered with universities and nonprofit organizations to deepen alumni engagement and strengthen the relationships that fuel philanthropy. At PCI and our StoryCause fundraising division, we help institutions capture alumni and donor stories at scale, turning meaningful conversations into insights that inspire giving. By combining human connection with data-driven insight, we help advancement teams build stronger donor relationships and ultimately inspire greater generosity for the missions they serve. Our work sits at the intersection of storytelling, relationships, and philanthropy. Every conversation we facilitate helps institutions better understand the people who care about their mission, unlocking deeper engagement, stronger communities, and generating long‑term financial impact for the institutions we serve. Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don’t just strengthen connections — we capture, curate, and preserve the world’s stories. Inside Sales Associate Job Description We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance. What you bring A love for sales and a positive, challenge-driven mindset. Resilience, dedication to excellence, and a results-oriented approach. Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of partners. Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call. Strong keyboarding, spelling, and attention to detail. Your authentic self and personality — we’re hiring you for YOU! Inside Sales Responsibilities Handle a high volume of 20–50 inbound and outbound calls from clients each day. Engage clients with professionalism, ensuring they are referenceable and represent our partners best. Follow established sales processes and scripts to maximize consistency and success. Build value throughout the call, update client records, and pitch three branded apparel and commemorative book offerings on every call. Close deals confidently, tackling objections, delivering strong rebuttals, and ensuring clients walk away impressed. Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques. Work autonomously from your home office, making inbound and outbound calls, with self-directed coaching. Actively seek feedback from leaders, sales team, and peers to continuously improve service quality. Maintain excellent attendance and punctuality to ensure consistent coverage. Requirements for Inside Sales Associates This position is remote; must reside permanently in one of: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, VA. Minimum 1 year of total work history – professional sales experience or 4‑year college degree (preferred). Minimum High School Degree or Equivalent. Complete background check within 48 hours of receiving an offer. Complete reference check (3 professional references). Quiet workspace free of disruptions for professional call handling. Experience preferred in making high-volume sales calls. Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred. Technical Requirements Hard‑wired Internet connection; Wi‑Fi is not accepted. Download speed above 10 Mbps and upload speed above 5 Mbps. Quiet and distraction‑free home work environment. Use of company‑provided desktop equipment. Physical Requirements Must be able to sit for long periods of time. Pay Rate and Schedule Rate: $16 per hour plus uncapped commission. Average associates earn $40,000–$45,000 per year; top performers earn $45,000+. Work any 8‑hour shift between 8 am CST and 8 pm CST. Scheduled one‑hour lunch and two 15‑minute breaks daily. Monday–Friday full‑time shifts only. One to two Saturdays per quarter. Benefits Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401(k) with company match, PTO (vacation, sick, personal, holidays, half‑holidays), Bereavement leave, Tuition Reimbursement, and more. PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and other prohibited bases of discrimination. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre‑employment background check. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. #J-18808-Ljbffr