Change Management Consultant

Change Management Lead – Enterprise Retail Hardware Rollout

Location: Remote (Preferred: Bay Area, CA) Travel: On-site approximately once every 3–4 weeks (1–2 days as needed). Candidates must be willing to travel at their own expense. Duration: Contract (6 months)

Client is seeking an experienced Change Management Lead to support a large-scale enterprise retail transformation focused on the deployment of physical store technology, primarily Point of Sale (POS) systems and other enterprise hardware. This is an opportunity to join an active, high-visibility program that is already underway, with an upcoming pilot launch scheduled for October. The ideal candidate will have extensive experience leading organizational change for enterprise hardware deployments, driving business readiness, coordinating cross-functional stakeholders, and ensuring successful adoption across large retail or enterprise environments. The individual should be capable of stepping into an ongoing project and making an immediate impact with minimal ramp-up.

Key Responsibilities

• Lead the change management strategy for enterprise hardware deployment initiatives, including POS and other in-store technologies.
• Develop and execute change management plans to ensure business readiness and successful user adoption.
• Partner with business stakeholders, project teams, store operations, IT, vendors, and leadership to drive alignment throughout the deployment lifecycle.
• Coordinate organizational readiness activities for pilot and production rollouts.
• Work closely with the Training Lead to ensure training plans support business readiness (training content development is not part of this role).
• Collaborate with the Communications Lead to align change messaging and communication strategies.
• Support deployment planning, pilot execution, go-live activities, hypercare, and post-implementation adoption.
• Identify organizational impacts, assess readiness, and proactively mitigate adoption risks.
• Facilitate stakeholder meetings, readiness reviews, and change governance activities.
• Ensure successful coordination across multiple workstreams in a fast-paced enterprise transformation program.

Required Qualifications

• 8+ years of experience in Change Management, Organizational Change Management (OCM), or Business Transformation.
• Proven experience leading change management initiatives for enterprise hardware deployments.
• Experience supporting one or more of the following implementations:
• Point of Sale (POS) systems (strongly preferred)
• Retail hardware
• Telephony systems
• Kiosks
• Smart devices
• Enterprise hardware rollouts
• Strong experience with:
• Stakeholder management
• Business readiness
• Change strategy
• User adoption
• Organizational communications
• Go-live planning and support
• Cross-functional coordination
• Experience working with technical implementation teams, vendors, and business leadership.
• Excellent communication, facilitation, and presentation skills.
• Ability to join an active project and contribute immediately with minimal onboarding.

Preferred Qualifications

• Retail industry experience.
• Experience supporting large-scale retail technology implementations.
• Knowledge of store operations and retail deployment cycles.
• Experience coordinating enterprise-wide POS rollouts.
• Change Management certifications such as Prosci, CCMP, or equivalent are a plus but not required.

Travel Requirements

• Primarily remote role.
• Onsite presence required approximately once every 3–4 weeks.
• Typically one day per visit; up to two days during User Acceptance Testing (UAT) or major project milestones.
• Candidates outside the Bay Area are welcome to apply, but must be willing to travel for required onsite meetings at their own expense.