Mortgage Loan Processor III

SUMMARY Join our Fort Walton Beach, FL team as a Mortgage Loan Processor and be at the heart of the mortgage process! In this role, you’ll manage loan files, ensure compliance, and keep everything running smoothly to meet critical deadlines. If you’re upbeat, detail‑oriented, have a positive attitude, and enjoy delivering exceptional service, this is your chance to make an impact and grow your career with us! ESSENTIAL DUTIES AND RESPONSIBILITIES Review new file within 48 hours of receipt and verify that compliance documents were issued within the proper time frame. Notify the appropriate staff member if additional documentation or information is needed. Maintain a pipeline of 20 to 30 files and/or three to five loan originators. Order all necessary documents to satisfy AU and/or product requirements from loan originator, customer or vendor. Track all requested documents in Encompass. Review documentation received within 24 hours for discrepancies, omitted data, calculate verified income, verify assets and update Encompass based on verified information. Immediately notify the loan originator of any discrepancies on documentation. Loan originator will determine necessary remedies. Prepare loan for underwriting submission by utilizing investor’s submission checklist. Clear any approval or suspense conditions as outlined by the underwriter. Ensure that all appropriate closing documentation is in the loan file (title documentation, homeowners insurance, etc.). Documents are to be reviewed within 24 hours of receipt and communicated with loan originators. Process loans to meet contract deadlines and rate lock expiration dates. File to be given to closing department within timelines established by WMC. Assist other processors, underwriters, and closing departments as needed. Respond to customer inquiries and other related parties on a transaction as needed. Assist with clearing of post-closing exceptions received by the investor to ensure WMC does not incur any financial loss. Have knowledge of current state mortgage lending laws. Order FHA and VA case numbers on government sites. Possess knowledge of real‑estate compliance guidelines and ability to implement them. Maintain a focus on enhancing customer service skills and knowledge. EDUCATION and/or EXPERIENCE A high school diploma or GED. 5+ years of conventional, FHA, and VA mortgage loan processing. Extensive knowledge of VA and FHA loan processing and experience working with multiple investors. Comfortable in a high-volume production environment. Strong understanding of mortgage guidelines and loan flow from start to close. Experience on a mortgage loan processing system (Encompass) is preferred. PERFORMANCE EXPECTATIONS Highly proactive, not reactive. Strong sense of urgency and accountability. Consistent follow-up without reminders. Detail-oriented with strong organizational skills. Comfortable managing 100+ emails and staying on top of the pipeline. Takes initiative without needing constant oversight. Committed to meeting closing timelines. TECHNICAL EXPECTATIONS Ability to proactively identify issues before underwriting flags them. Strong file ownership from submission through closing. Ability to manage and prioritize a high-volume pipeline. Experience working with multiple stakeholders: Borrowers Realtors Title companies Loan officers Underwriters CUSTOMER SERVICE SKILLS Use excellent customer service skills, including maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond, demonstrating commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules. Prompt response to emails and phone calls. Clear and professional communication with internal and external partners. Strong follow-through when others are delayed or unresponsive. CERTIFICATES, LICENSES, REGISTRATIONS This position may require registration under the National Mortgage Licensing System (NMLS) if processing a loan being originated in a state that requires federal registration. The individual must be in good standing with or be approved by NMLS in accordance with the S.A.F.E. Act. EQUAL OPPORTUNITY EMPLOYER / PROTECTED VETERANS / INDIVIDUALS WITH DISABILITIES Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr