Memorial Products Specialist

Our associates celebrate lives. We celebrate our associates. Present and collaborate with clients on memorial products, design, and pricing while informing customer of restrictions. Customize lasting products to memorialize their loved one. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Verify the accuracy of memorial orders against the finalized memorial design before it is submitted for manufacturing. Design basic memorial products according to the customer's requests. Insure that memorials with pending pre-need final disposition are designed correctly. Answer staff questions and solve problems as needed. Insure that the memorial design is set up correctly for manufacture, to avoid errors and rework. Review posted charges against the memorial order to insure accurate figures. Review layouts for benches and monuments for complete customer satisfaction. Provide feedback to the Arrangers on special art design, and approve photographs for photo tiles. Review memorial order for granite color, size, style, decedent's name, and proof inscriptions according to the design selected from the Rose Hills catalog. Review design documentation to insure it is complete and accurate. Follow up on pending designs, and inform management of pending design orders. Must be able to multi-task, set priorities, and organize work. Think critically about work processes, troubleshoot situations, and take remedial action. Adhere to Company policies, procedures, rules, and controls. Adhere to safety rules and regulations, and report unsafe practices to management. Act on customer service issue to provide satisfactory resolution. Understand and achieve annual SMART goals. Participate in cross training and skill development opportunities to improve competency and customer service. Report to work on time and maintain standard attendance. Experience and Education: One to two years' experience as support staff in a customer service environment Minimum of an A.A. degree in Graphic Design, or equivalent Special Skills: Must be familiar with: Photoshop PageMaker/In Design Illustrator Adobe Acrobat MS Office software including web based navigation Flexi Sign Pro, or equivalent Bilingual a plus High accuracy with data entry Compensation: $21.00/hr - $24.00/hr Exact compensation may vary based on skills, experience, and location. Benefits (dependent upon eligibility): Medical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. Postal Code: 90601 Category (Portal Searching): Marketing and Advertising Job Location: US-CA - Whittier Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr Service Corporation International