Lead, Sales Floor

Sales Floor Lead

As a Sales Floor Lead, you will leverage your extensive retail experience to take on a leadership role within our customer service and sales functions. This position requires a proactive and collaborative approach to drive successful transactions, resolve customer inquiries, and maintain a positive shopping experience. With 3-4 years of experience, you will lead by example, guide the team, and contribute to the continual improvement of our retail operations.

Essential Functions & Responsibilities:

• Customer Engagement and Assistance:
• Lead and actively engage professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
• Proactively communicate and collaborate with vendors and customers to facilitate special orders.

• Issue Resolution and Team Leadership:
• Take a leadership role in resolving complex customer complaints promptly and effectively.
• Provide guidance and mentorship to junior team members.

• Independent Work and Initiative:
• Work independently and demonstrate initiative, setting a standard for the team.
• Contribute to the continuous improvement of sales and customer service processes.

• Transaction Handling and Reporting:
• Bag purchases to ensure safe transport.
• Handle transactions, ensuring accuracy in prices and quantities, and provide receipts to every customer.
• Assist in balancing the cash register and generating reports for credit and debit sales.

• Clean Workspace and Organization:
• Maintain a clean and organized workspace to enhance the shopping environment.
• Oversee the organization of merchandise displays and promotional materials.
• Actively engage with customers, build relationships, and occasionally visit them to strengthen connections.

• Skills and Attributes:
• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Energetic personality with a customer-focused approach.
• Foodservice industry experience is a plus.

• Multi-Tasking and Learning:
• Ability to multitask efficiently and contribute your experience to enhance team performance.
• Facilitate the learning and development of junior team members.

• Competencies:
• Proven ability to lead a customer-focused team and drive exceptional customer service.
• Demonstrate a customer-centric mindset in all interactions and transactions.
• Excellent verbal and written communication skills, with the ability to mentor and guide junior team members effectively.
• Strong interpersonal skills to collaborate with vendors, customers, and team members successfully.
• Take initiative in setting an example for independent work and proactive problem-solving.
• Collaborate seamlessly with the team to achieve shared goals and objectives.

• Qualifications & Experience:
• 3 - 4 years of experience in retail customer service and business-to-business sales, or equivalent Military or practical experience.
• Previous cashier and customer service experience is required.
• Ability to read, write, and speak English sufficiently; knowledge of other languages is a plus.
• Bilingual proficiency in Spanish and English is strongly preferred.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.