Desktop Investigations/Coordinator for Social Media Investigations

Job Description

Job Description

Company Overview: 

Growing private investigative agency specializing in insurance claims investigations throughout the state of Florida. In business for over 25 years. Headquarters is in Fort Lauderdale, FL. Services include, surveillance, accident scene investigations, document retrieval, backgrounds, social media investigations, recorded statements, activity checks, asset checks, locates, notary services, trial preparations, and in-depth special claims investigations. 

Employment Opportunity: 

Selective Investigations Incorporated is seeking a Social Media Coordinator to work at our headquarters in Fort Lauderdale, Florida.  The ideal candidate is naturally curious, has an investigative mindset, highly organized, technologically savvy, and can think through complex investigations. They are comfortable working in a fast-paced environment where accuracy, professionalism, and client service are top priorities. A great opportunity for someone with a good work ethic, and desire to advance as company grows

Position Summary:

The Social Media Coordinator will oversee the workflow, quality control, and management of social media investigations and preservations. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities while ensuring all client expectations are met.

Essential Job Responsibilities:

• Review and preserve social media content in accordance with company standards and legal requirements.
• Respond promptly to incoming social media assignment requests and emails.
• Assign social media investigations to Investigators.
• Monitor case progress to ensure timely completion and adherence to client requirements.
• Ensure all client requests, questions, and special instructions are addressed thoroughly.
• Review all social media investigative reports submitted by investigators to ensure they are accurate, comprehensive, and client-ready.
• Maintain consistent quality standards across all social media investigations.
• Evaluate Investigators’ performance on each assignment and document performance ratings within the case management system.
• Provide constructive feedback to Investigators to improve quality and efficiency.
• Assist Special Investigation Unit (SIU) personnel with investigative support tasks associated to social media.
• Assist surveillance investigators in locating social media profiles and relevant online information when needed.
• Research emerging social media platforms, investigative technologies, tools, and industry trends.
• Perform additional administrative and investigative support duties as assigned.

Required Skills & Qualifications:

• Advanced knowledge of major social media platforms, including Facebook, Instagram, TikTok, X (Twitter), LinkedIn, YouTube, Snapchat, Reddit, and emerging platforms.
• Excellent grammar, spelling, punctuation, and written communication skills.
• Strong investigative mindset with exceptional analytical abilities.
• Creative, out-of-the-box problem-solving skills.
• Superior attention to detail and organizational skills.
• Ability to prioritize and manage multiple assignments simultaneously.
• Ability to provide and receive constructive feedback professionally.
• Strong sense of urgency and accountability.
• Ability to work effectively in a collaborative team environment.
• Proficiency with Microsoft Office and case management software systems.

Preferred Qualifications:

• Experience in private investigations, insurance investigations, social media investigations, legal support, intelligence analysis, or related fields.
• Familiarity with social media preservation tools and investigative databases.
• Experience working with insurance carriers, SIU departments, or law firms is a plus.