Client Service Manager

Apply now Job no: 497958 Work type: Full time Location: Perth CBD, Inner & Western Suburbs Categories: Home Care Professional Are you passionate about delivering exceptional customer service and making a difference in the lives of older Australians? Join Amana Living as a Client Service Manager (CSM) and be the first point of contact for our clients, ensuring they receive the highest level of care and support to continue living independently in their own homes. About the Role As a Client Service Manager, you will build and maintain strong relationships with clients and their families, ensuring they receive the best possible service and support. You will oversee all aspects of service delivery, working closely with internal teams to meet each client’s individual needs. This is a full time role 76 hours per fortnight. Key Responsibilities Act as the primary contact for clients and their families, providing accurate and timely information about available services. Manage and document client feedback, ensuring concerns are addressed in line with Amana Living’s Feedback Policy & Procedure. Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support. Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams. Ensure care plans are reviewed and updated at least annually or as care needs change. Manage client budgets effectively, ensuring appropriate service delivery while preventing deficits or surpluses. Maintain accurate budget planners, updating them as services or funding levels change. Conduct face-to-face visits and client contact as per current procedure About You Evidence of current Flu vaccinations. Ability to obtain a National Police Clearance (within 6 months validity). Successful completion of pre-employment health checks and reference checks. Valid Class C driver’s licence. Reliable vehicle with full comprehensive car insurance. Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification. Willingness to complete a 5-day (paid) induction at the Amana Living Training Institute in Rivervale Why Choose Amana Living? Competitive rates Salary packaging benefits up to $18,550 Health and wellbeing programs and more! Ongoing training and development to keep your skills growing Access to our Employee Assistance Program At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference! #J-18808-Ljbffr Amana-Living