Health Access Program Coordinator (Bilingual Preferred)

Health Access Program Coordinator (Bilingual Preferred)

Colorado Health Network

Denver Metro

Position: Health Access Program Coordinator (Bilingual Preferred)

Classification: Non-Exempt

Reports to: Senior Health Access Program Manager

Location: Denver Colorado Health Network Office (DCHN); Denver, CO

Salary Rate: Level 1 (Entry level up to 2 years of direct experience): $26.00 per hour Level II (3+ years of direct experience): $27.25 per hour

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Position Summary: Responsible for coordinating aspects of the State Drug Assistance Program (SDAP) with an emphasis on client enrollment with health insurance plans, eligibility, and assisting clients in navigating medical insurance.

Essential Job Functions:

• Inform clients and the public about Colorado's State Drug Assistance Program (SDAP) and changes related to healthcare reform
• Work with the statewide AIDS Service Organizations and the Colorado Department of Public Health and Environment to troubleshoot aspects of the Health Access Programs
• Complete program enrollment appointments with Health Access Program clients
• Assist with client enrollment in private health insurance plans through Connect for Health Colorado, Colorado Medicaid, and Medicare
• Assist clients in the completion of paperwork required for program participation
• Collect, process, and compile data for client paperwork
• Coordinate invoice processing and bill payments for clients enrolled in program
• Work with partnering clinics and pharmacy staff to troubleshoot client issues with accessing health insurance and medications
• Data entry for entering or updating client and payment information
• Serve as a resource for clients regarding health insurance and healthcare access
• Maintain positive relationships with clients and community partners
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Preferred Qualifications:

Experience in a similar capacity, preferably as a Certified Application Counselor or Health Coverage Guide with Connect for Health Colorado, HealthCare.gov or another insurance marketplace; experience with direct client contact, and/or a customer service background; knowledge of health insurance and health care system. Ability to prioritize workload, function independently and collaborate with colleagues; strong attention to detail; demonstrated written and verbal communication skills; a working knowledge of Microsoft Office; training in cultural competency; knowledge of HIV and related issues. Spanish/English bilingual applicants preferred.

Education:

Bachelor's Degree in Human Services, Public Health or related field preferred, and/or equivalent combination of education and experience required.

Software Utilized: Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed.

Knowledge, Skill and Ability: Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and superior organizational skills. Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Materials and Equipment Directly Used: Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the internet, and fax.

Physical Demands and Work Conditions:

Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver's license and auto insurance on personal vehicle. Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

Benefits

Why Work at CHN? As a full-time employee, you will enjoy a competitive benefits package, which includes:

Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)

Employee only share of health insurance premium is 100% paid for by CHN

• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week). Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (HSA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN. Eligible for Federal Loan Forgiveness Program

COVID-19 Information: It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable accommodations for medical and religious purposes. If CHN considers making an offer of employment, CHN will inquire about vaccination status at that time, including whether the new hire currently has COVID-19 or has COVID-19 symptoms.

How to Apply

Please visit the below link to apply. Please include a cover letter.

If you have any questions, please contact Human Resources at View email address on click.appcast.io

Application deadline: Open Until Filled