Senior Health Access Coordinator

Senior Health Access Coordinator

Colorado Health Network

Denver Metro

Nonprofit, Full-time, Health & Mental Health, $60,350 - $65,178

Position: Senior Health Access Program Manager Classification: Exempt

Reports to: Health Access Program Director

Level 1 (Entry level up to 2 years of direct experience): $60,350 per year

Level II (3+ years of direct experience): $65,178 per year

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Position Summary: The Senior Health Access Program Manager is responsible for supervising eight Health Access Program Coordinators in the Denver offices of CHN as well as administrative and fiscal staff. Facilitates relationship with staff at Denver-based medical clinics in which CHN Health Access personnel are co-located.

Essential Job Functions:

• Provide direct supervision to program coordinators, billing coordinators, and assistants
• Assist in all aspects of program development, implementation, reporting, and evaluation with guidance from the Health Access Program Director
• Work with CDPHE/ADAP staff and Health Access Program Director in the development and implementation of programmatic goals, policies, and operational procedures
• Work with Director and CHN Quality Team to monitor quality of programs including ongoing quality improvement efforts, program evaluation, and programmatic outcome measures designed for the health access programs
• Recommend innovative and alternative methods to improve processes
• Manage client feedback, complaints, grievances with the assistance of the Director
• Provides back up to staff regarding client issues and provides client services during peak open enrollment season and maintains a reduced ongoing caseload as necessary (not to exceed 25% of a Health Access Program Coordinator on an ongoing basis).
• Work with Director, Regional Manager and Team Lead to conduct trainings during staff transitions
• Works with Director, Regional Manager and Team Lead to identify and meet additional team training needs, goals, and priorities.
• Meet all deadlines agreed upon with the Health Access Programs Director
• Serve on relevant internal and external workgroups and coalitions as requested
• Recruit and maintains high quality staff; conducts performance reviews; ensures appropriate and adequate staffing and scheduling
• Set expectations of teamwork within and across departments
• Assist staff to improve their skills and identify professional development needs with Director
• Work with supervisors at co-located clinics to onboard CHN coordinators at respective clinic locations and manage relations between CHN and those clinics
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities. Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications:

Previous supervisory experience highly desired. Previous experience with and understanding of health insurance and public benefits (Medicare, Medicaid, employer, marketplace/off-market enrollment, and/or insurance billing processes). A strong preference for completion of Connect for Health training and at least one open enrollment season. Experience with direct client contact and/or a customer service background. Background in programs rooted in serving People Living with HIV. Strong commitment to working within a diverse setting with diverse populations. Consistently seeking opportunities to improve ability to provide inclusive and trauma-informed approaches in client services. Ability to collaborate effectively with small and large teams within CHN regional offices. Ability to prioritize workload and function independently. Training in cultural competency is preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Supervisory Responsibilities:

Recruits and maintains high quality staff. Ensures appropriate and adequate staffing and scheduling. Sets expectations of teamwork within and across departments and models collaborative behavior. Understands and communicates CHN mission and values, along with relevant policies and procedures to staff members. Reviews quality of paperwork, data entry, session notes, and referrals. Assists staff to improve their skills and identify training and professional development needs.

Education:

Bachelors or Master's Degree in Finance, Human Services, Social Work, and/or equivalent combination of education and experience in related field required.

Software Utilized:

Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed.

Knowledge, Skill and Ability:

Knowledge of and sensitivity to HIV / AIDS challenges. Proficient in written and verbal communication. Highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and cultural competency. Must demonstrate accuracy and efficiency. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and funder/ contractors. Must have flexibility, creativity, collaborative, and a positive workplace attitude in a team dynamic. Requires strong critical thinking, active listening, and problem-solving skills to address complex situations. Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and superior organizational skills. Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Material and Equipment Directly Used:

Works with computer workstations, laptops, servers, and standard office equipment. Works with software, including electronic health records, client/patient data systems, word processing, spreadsheet and presentation software as well as with online systems. Communicates with partner organizations and vendors using telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions: Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver's license and auto insurance on personal vehicle. Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.