OnBase Administrator

Job Description

Job Description

The Wisconsin Department of Corrections is seeking a highly skilled and self-motivated

OnBase Administrator /Developer III to manage, maintain, and optimize our enterprise

content solutions system. You will be one of four primary point-of-contacts for system

administration, workflow design, and user support, ensuring our document management

operations run securely and efficiently.

A minimum of 8- years on-the-job experience in the field, including developing

document types, keywords, queries, reports, form processes, and Workflow solutions

required.

Resolves issues through debugging, research, and investigation. Familiar with standard

concepts, practices, and procedures within the field. Applies extensive experience in

the field for judgment to perform the functions of the job.

Knowledge of incident management and escalation procedures. Must have excellent

written and verbal communication skills with customers, peers, and management.

Ability to write technical documentation is required.

Key Responsibilities

• System Administration: Manage, configure, upgrade and maintain the OnBase

environment across Development, Test, and Production instances.

• Solution Development: Design, create, deploy and support OnBase solutions,

including WorkView applications, lifecycles, workflows, and document templates.

Incorporate ADA compliance into the development process.

• System Integrations: Configure OnBase API, Unity, Scan Queues, IdS, DIP,

Docusign, Topaz Signature pads, ShareBase, Hyland API Server (REST API)

• User Support: Triage, troubleshoot, and resolve system issues, identifying root

causes to provide permanent solutions.

• Maintenance & Upgrades: Perform regular system monitoring, Scheduler

Services, IIS, data integrity checks and software upgrades in line with best

practices.

• Training & Documentation: Create user manuals, maintain system

documentation, and provide end-user training to various business units.

Qualifications & Requirements

• Experience: Must have a minimum of 8-10 years of proven experience in

Hyland OnBase administration, configuration, engineering, system tasks, custom

queries, Advanced Capture and forms development. Experience in requirements

gathering and solution analysis is required.

• Certifications: OnBase Certified System Administrator certification or OnBase

Certified Installer designation, and OnBase Certified Workflow Administrator

certification or OnBase Certified Workflow Engineer certification is required.

• Technical Skills: Must have proficiency in OnBase Configuration, Studio, Unity

Management Console, and API development (RESTful, SOAP). Ability to provide

on-going OnBase technical support, including daily incident, change

management, and system administration responsibilities required. Strong in

writing custom queries in Oracle and SQL Server. Must have experience in

performing OnBase system upgrades.

• Soft Skills: Must be a self-starter and consistently portray a sense of urgency

and have excellent, written and oral communication skills. Must have a high drive

to excel and be able to work independently in a versatile environment.

• Nice to have: OnBase WorkView Certification and OnBase Certified

Application Programming Interface certification is desired. Familiarity with

VBScript, PowerShell, C#.NET, SQL, REST API and HTML is a plus.

Interview Process: Depending on the number of candidates received, there may be a

phone screen and/or second and/or third round interviews. All first-round interviews

are generally conducted via TEAMS meeting but we reserve the right to ask for an in-

person second interview if desired. If the candidate shows distraction or reading from a

media source during the interview, the interview will be stopped and not rescheduled.

Candidates should check headphones, mics, connections, etc. prior to the interview

session.

Duration of the Contract: 6/30/2027.

Important Notes: Candidates must reside in the State of Wisconsin or relocate at their

own expense within 30-60 days of hire. Candidate works remotely but may be called

into the office at any time for special business meetings or at the request of their DOC

supervisor.

The DOC recognizes the importance of a work-life-balance and requires contractors to

take time off outside of nine State holidays. This time amounts to approximately 2

weeks each fiscal year and is unpaid by DOC. Please discuss payment options with

your vendor if a concern

Top Required Skills & Years of Experience:

• Experience: Must have a minimum of 8-10 years of proven experience in Hyland OnBase administration, configuration, engineering, system tasks, custom queries, Advanced Capture and forms development.

• Certifications: OnBase Certified System Administrator certification or OnBase Certified Installer designation, and OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification is required.

• Technical Skills: Must have proficiency in OnBase Configuration, Studio, Unity Management Console, and API development (RESTful, SOAP). Ability to provide on-going OnBase technical support, including daily incident, change management, and system administration responsibilities required. Strong in writing custom queries in Oracle and SQL Server. Must have experience in performing OnBase system upgrades.

• Soft Skills: Must be a self-starter and consistently portray a sense of urgency and have excellent, written and oral communication skills. Must have a high drive to excel and be able to work independently in a versatile environment.

Nice to have - OnBase WorkView Certification and OnBase Certified Application Programming Interface certification is desired. Familiarity with VBScript, PowerShell, C#.NET, SQL, REST API and HTML is a plus.