Jr. Specialist, IT Operations

Aecon is a leading North American infrastructure developer committed to building sustainable and resilient communities. What is the Opportunity? Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites and networks. What You’ll Do Here Support corporate, key branch offices and job sites as assigned Provide remote and in‑person IT support to all end users as needed day‑to‑day Setup and deploy equipment, making CMDB updates as necessary Design and manage job site setups, engaging other internal teams and vendors as necessary Create and manage diagrams for cabling and workstation requirements, meeting room equipment, etc. Manage office support and job sites throughout their entire lifecycle— from site mobilization to site demobilization Oversee proper reclaim and decommissioning of IT equipment Support Aecon’s joint venture projects as necessary Work with strategic sourcing and procurement teams to source effective and affordable equipment for sites Participate in the creation of estimates for all new project job sites Follow and support Aecon’s IT policies, procedures and guidelines What You Bring To The Team Degree or diploma related to Information Services or equivalent work experience Demonstrable experience with and training on multiple technologies including HP, Cisco, Juniper, Lenovo and Apple hardware and software Familiarity with ITIL is considered an asset Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune Experience with setup, deployment and support/management of large printer fleets Experience with setup, deployment and support of meeting room/video conference technology Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC) Ability to clearly communicate technical concepts to non‑technical people Excellent customer service skills Technical knowledge in computer hardware and software configuration Multitasking skills to work in a fast‑paced environment Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Aecon fosters diversity, inclusion and belonging within and across our organization. We consider all applicants for positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. We are committed to adhering to the objectives and requirements outlined in the Equal Employment Opportunity Commission (EEOC), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the EEOC and its applicable regulations. Appropriate accommodation under the EEOC will be provided upon request throughout the interview and hiring process. #J-18808-Ljbffr Aecon U.S.