Server

Job Description

Job Description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit  for more details. 

Level99 West Hartford, CT - Coming Late Fall!

A Server at Level99 provides exceptional hospitality, creating a warm and inviting atmosphere for all restaurant guests and entertainment players with genuine enthusiasm. They anticipate guest needs, possess extensive food and beverage knowledge, and work effectively with the team to ensure seamless and exemplary service.

• Warmly greet guests ensuring a warm welcoming but not overbearing table presence
• Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need
• Convey enthusiasm for our food and beverage menus while maintaining proper knowledge of the menu and food allergies within dishes
• Work as a team at all times, looking to support one another and prioritize on behalf of the guest  
• Accurately process transactions using the POS system including guest payments and order tracking 
• Understand and follow the steps of service
• Check identification of guests to verify they are of legal drinking age
• Be proactive about keeping the server stations stocked and your section clean and clear
• Review daily tasks checklist to have the dining area clean and ready for service
• Run food, bus tables and contribute the guest experience
• Comply with all health, safety and hygiene standards and policies
• Perform all other duties as needed

• Previous experience as a Server or Bartender
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies
• Organized with strong attention to detail
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude – leading by example
• Must be 18 years old or older, the legal age to serve and/or bartend
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

• Previous high volume experience
• Strong knowledge of beer and cocktail programs
• Experience with POS and KDS systems

This role will pay an hourly rate plus tips.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.