Club General Manager - Leadership & Growth

Job Description

Job Description

Benefits:

• Uncapped Revenue Share
• Free gym membership
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Paid time off
• Profit sharing

BEFORE YOU APPLY: THIS IS NOT A DESK JOB.
Blue Moon Fitness has been serving the Omaha area for over 37 years. We know what kind of club we want to be, and we know it takes the right people to build it.  Read on to see if you think you could be one of those people.

 
We're looking for a General Manager who understands leadership is much more than schedules, emails, and keeping the doors open. The job is to take ownership that a club is clean, friendly, helpful, and that the members we focus on serving enjoy being a part of, that employees find purpose and pride in, and lead it in a way that the business can afford to keep investing in.

 
We strive to focus on serving first-time exercisers, women, people returning to fitness, people using GLP-1 medications, and everyday people who want to feel better, move better, and stay independent - and everyone who can respect this focus and wants to come along. We call this the Adult Table of fitness: a friendly place without the intimidation, noise, and look-at-me culture that makes many people dislike gyms. (Not judging - we were there once, too.)

 
That doesn't happen by accident. Leadership creates it and maintains it.

 
We need someone who notices what is or isn't happening and acts on it. If the club feels flat, you should notice and add some energy.  If a staff member is ignoring members, you should acknowledge the member and then refocus the staff member so they will do it in the future.  If members are disappearing or the club isn't clean enough, you should notice and do something about it. Your job is to see people and provide them with hope.

 
Think about the difference between a thermometer and a thermostat. A thermometer tells you the temperature. A thermostat changes it. We need thermostats .

 
Responsibilities
You will be responsible for the normal stuff: people, member experiences, production, staffing, meeting facility standards, communication, and financial performance. You should know the normal numbers, too—membership, leads, tours, joins, cancellations, revenue, personal training, payroll, and retention.  More importantly, you need to understand each of those numbers is a person. We want critical thinkers who want to understand what is driving them and what needs to change to improve our members' success - we want someone who truly cares about our members

 
You’ll need to understand the difference between activity and results. Interviewing people is activity. Building a dependable staff is the result. Talking to a staff member is activity. Helping them change their behavior is the result. 

 
A big part of this role will be developing people - including Assistant Managers. Our new structure is being built around two full-time Assistant Managers in each club with real responsibility for the floor, members, sales activity, follow-up, standards, daily execution, and member success. They are responsible for showing that they care about people.

 
We will show you how we want the play run. You will have clear standards, systems, and examples, plus an AI coach in your phone to help you think through situations, prepare for conversations, and make better decisions in real time. 

 
Our Three Promises: 

1. We will make mistakes. 
2. We will always do our best.
3. Things change.

Yes, there will be mistakes. Both human and AI.  Mistakes can be useful if the feedback loop is good. You will need to build that loop with your team: What happened? What worked? What didn't? What changed? What happens next? The goal is faster learning, better decisions, and fewer repeated mistakes.

 
The GM's job isn't to do everything personally. It's to build and train people you can trust to do their jobs well when no one is looking. Develop their character. 

 
We are looking for someone with integrity, intelligence, and energy.

 
You'll do well here if you take ownership naturally, communicate problems early, enjoy developing people, can have uncomfortable conversations when necessary, want to be coached, and can make sound decisions without needing every situation written into a rule. You need to be able to ask for help, accept coaching, own mistakes early, and hold people accountable without treating them badly. We all make mistakes.

 
You probably won’t succeed in this job if you need everyone who works for you to like you, if you walk past problems because they belong to someone else, or if your first response to a poor result is explaining why it was not your fault.
One quality matters a lot to us: resolve. Leadership is easy when everyone agrees. It gets harder when the right decision is inconvenient, an employee pushes back, or a standard is temporarily unpopular. 

 
Standards and Practices:Our standards include Rules Before Rates: paying dues does not give someone permission to make the club worse for everyone else. We also believe the customer is not always right, but the customer should always be served. Sometimes the answer is no.

 
If your mother were 500 miles away and walked into a health club knowing nobody, how would you want our staff to treat her? Probably with love, respect, and kindness. That is how we want every member treated.

 
Compensation 
This is a full-time position paying $17.00 per hour plus a percentage of revenue that two clubs generate. Yep, two clubs. 

 
The thinking is simple: we want you to think like an owner. If you help create more value, you should have the opportunity to earn more.

 
If this role interests you but you are not sure you are ready to lead two clubs, apply anyway. We are also building full-time Assistant Manager positions paying $17.00 per hour plus a percentage of club revenue .  We would rather meet someone with the right character and potential and determine the right starting point than miss a good person because the title was one step ahead of where they are today.

 
If that sounds like you, send us your résumé and tell us about a time you saw something that needed to be done, nobody told you to do it, and you took responsibility for it anyway.