On-Premise & Vended Laundry Equipment Service Engineer

Job Description

Job Description

Are you the technician customers ask for by name?

Do you enjoy cracking tough mechanical and electrical problems, working independently from your home base, and seeing the direct impact of your craftsmanship? If so, this Service Technician role with Alliance Laundry Systems Distribution could be your next move.

A motel’s dryer bank is down in Northern Birmingham, AL. You arrive, consult the schematics, trace the issue with your meter, swap the failed component, and bring the system back online. You walk the manager through root cause and preventive tips, update your ticket with time, parts, mileage and fuel, and coordinate a follow‑up with the parts team. Later, you swing by a hospital to assist our installers with a new washer delivery and setup. It’s a day well spent.

• Field repair of commercial laundry equipment across OPL and Vended environments (washers, dryers, ironers, and more)
• Installation of replacement parts and performance checks to validate repairs
• Complete, accurate documentation of service activities (labor, materials/parts)
• Diligent recording of travel activities, including mileage and fuel purchases
• Clear, courteous customer communication before, during, and after the job
• Proactive coordination with the service manager, parts department, and vendors
• Upkeep of company‑provided tools, test equipment, and service vehicle
• Hands‑on help with equipment installations and deliveries when scheduled
• Other contributions that keep our operation efficient and responsive

You will support the Northern Birmingham, AL market with substantial travel across your assigned area. Some overnight trips may be required for special projects.

• High school diploma or equivalent
• At least 2 years of mechanical repair experience; commercial laundry background is a plus, not a must (or an equivalent mix of education/training/experience)
• Comfort with electrical testing equipment and diagnostic/programming tools
• Familiarity with phone/email ticketing workflows for customer support (preferred)
• Working knowledge of MS Outlook, Word, and Excel (preferred)

• Mechanical savvy and electrical troubleshooting; able to read and interpret mechanical and electrical drawings
• Excellent planning and attention to detail; can juggle multiple jobs and hit deadlines with minimal oversight
• Positive, professional communicator—written, verbal, and interpersonal
• Adaptable and steady when priorities shift or information is incomplete
• Self‑starter with initiative and tenacity; strong work ethic

• Frequent sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor tasks
• Ability to lift, carry, push, and pull up to 50 lbs. regularly; assistive devices provided for heavier loads
• Regular talking and hearing; extensive hand use for tools/controls; periods of computer‑based work with close vision and focus adjustments
• Valid driver’s license and clean Motor Vehicle Record; a company vehicle may be provided

We thrive when our team members are:

• Dedicated – We do what we say we’ll do
• Respectful – We act with integrity and value diverse perspectives
• Innovative – We question the status quo and lead change
• Versatile – We pivot quickly and stay agile
• Engaged – We think like owners and build solutions aligned to market needs