Trust Portfolio Operations Specialist

The Trust & Investment Associate serves as the primary operational and analytical support partner to the Portfolio Management Officer and Investment Officers. This position coordinates investment operations, portfolio administration, account maintenance, trading support, reporting, investment research support, and client service activities for trust and investment relationships. Working under limited supervision, the Associate performs a broad range of responsibilities that support portfolio management, fiduciary administration, investment committee activities, regulatory compliance, and client servicing functions. The role requires strong analytical abilities, exceptional attention to detail, sound judgment, and the ability to manage multiple priorities in a deadline‑driven environment. The Trust & Investment Associate plays a critical role in ensuring accurate account administration, efficient investment operations, timely reporting, and exceptional service to clients while supporting First Option Bank's fiduciary obligations and investment management objectives. Expected to deliver customer service in accordance with the Bank's Customer Pledge and Customer Service Standards. Job Duties: Investment Operations & Trading Support Enter and execute approved transactions involving equities, fixed income securities, mutual funds, ETFs, and other investment vehicles. Verify trade accuracy and maintain supporting transaction documentation. Review overdraft and cash balance reports and coordinate corrective actions. Monitor corporate actions, income payments, maturities, calls, mergers, and other security‑related events impacting client accounts. Assist with portfolio rebalancing activities as directed by the Portfolio Management Officer. Maintain accurate records of investment activity and account transactions. Portfolio Administration & Monitoring Assist in the administration of trust and investment accounts. Monitor portfolios for cash balances, allocation variances, concentration levels, account restrictions, and investment policy guidelines. Identify exceptions, discrepancies, and account issues requiring management review. Prepare annual and periodic account reviews for Portfolio Management Officer review and approval. Gather and analyze account data for portfolio reviews and client reporting. Support implementation of investment decisions and committee directives. Maintain account documentation and records in accordance with internal policies and fiduciary requirements. Account Setup & Maintenance Establish and maintain trust and investment relationships within trust accounting, portfolio management, CRM, and ancillary systems. Coordinate transfers, account funding, and account closure activities. Maintain master account structures and related records. Investment Research & Analysis Support Compile market, economic, and investment information from internal and external sources. Assist in preparing investment research summaries and market updates. Gather data for portfolio performance reviews and investment analysis. Prepare benchmark comparisons and performance reports. Assist Portfolio Management Officers with research materials used in investment decision‑making. Monitor investment performance data and identify variances requiring further review. Client Service & Relationship Support Support Investment Officers and Portfolio Management Officers in servicing trust and investment relationships. Prepare client meeting materials, performance reports, and presentation packages. Respond to routine client inquiries regarding account administration, reporting, and investment information. Ensure client requests are completed accurately and timely. Investment Committee Support Prepare reports, agendas, presentation materials, and meeting documentation for the Investment Committee. Compile portfolio, market, and performance data for committee review. Record committee meeting minutes and maintain supporting documentation. Track committee decisions and implementation activities. Compliance & Risk Management Support Monitor accounts for compliance with investment policies, account restrictions, fiduciary requirements, and internal procedures. Assist with audit examinations and regulatory requests. Maintain documentation supporting fiduciary and investment management activities. Support departmental compliance monitoring initiatives. Escalate potential compliance, risk, or operational concerns to management. Systems & Process Improvement Serve as a departmental resource regarding trust accounting and investment management systems. Participate in testing, implementation, and enhancement of investment and trust‑related technology platforms. Identify opportunities for operational efficiency and process improvements. Develop and maintain departmental procedures and workflow documentation. Assist in special projects and departmental initiatives. Skill Requirements: Required High school diploma or equivalent required Genuine interest in financial markets and investment management. Strong customer service skills with the ability to interact effectively, tactfully, and professionally with clients, officers, employees, and business partners. Ability to manage multiple priorities, recurring deadlines, and competing responsibilities in a fast‑paced environment. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Effective verbal and written communication skills. Strong analytical and problem‑solving abilities. Ability to work independently while contributing to a collaborative team environment. Intermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams. Ability to learn and effectively utilize trust accounting, portfolio management, and investment systems. Preferred Associate's or Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field. One to three years of experience in investment operations, trust administration, wealth management, banking, brokerage operations, fiduciary services, portfolio administration, or related financial services. Working knowledge of financial markets, investment products, securities, asset allocation concepts, and portfolio management principles. Experience with trust accounting, portfolio management, and trading systems (Genesis, Moxy, Addvantage, Black Diamond, APX or comparable platforms. Experience supporting trust and investment accounts. Experience preparing client reports, portfolio reviews, or performance reporting. Demonstrated ability to analyze financial and performance‑related data. Physical Demands: While performing the duties of this job, the employee is required to communicate effectively, verbally with others in person and on the telephone, sit, stand, walk, and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. This position requires the ability to review detailed documents and read computer screens. Limited travel will be required for attending training which is located off bank grounds. Work Environment: The work environment requires appropriate interaction with others. The noise level in the work environment is usually moderate. Work Days/Hours: Monday-Friday 8 am to 5 pm #J-18808-Ljbffr First Option Bank